Bank of America (with Drive-thru ATM) NM Albuquerque, New Mexico

Bank of America (with Drive-thru ATM) Reviews

2.2 stars based on 25 reviews

Featured Comments:

• S

  S Seely

  5.0

  Always friendly, easy in and easy out

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  Response from the owner

  Hello! We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^tasha

• M

  Milo Wolfe

  1.0

  I see why this place has majority 1 star reviews. I just moved to the area, and was trying to open an bank account. This place wouldn't answer their phones because I had questions before going down there. I tried for 30+ minutes to call, and every single time, no one answered. My spouse and I are both disabled, and without a car, so we had to walk 2 miles to ask them the questions we should have been able to ask over the phone. And when we get down there, both tellers we're ignoring us for their personal conversation. It took several minutes for them to acknowledge us, much less actually answer our questions. This place wanted to have us wait 5-10 business days for our money, if we opened an account with them. So they wanted us to deposit this money, and not have access to OUR MONEY, after ignoring us. We ended up leaving in tears, because if we were to wait their unreasonable time, we'll be homeless, because our bills are due before then. We only needed to cash a check, and they wanted us to wait 5-10 days for it, even with an account. That's just ridiculous.

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  Response from the owner

  Hi, Milo. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team apologizes for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

• M

  MW M

  1.0

  I needed to get some cash out of my savings account, quite significant amount so I have ordered the cash and they scheduled an appointment for me to pick it up the next day between 3-4 p.m. as they told me that when they will have my cash available. Guess what: I came at scheduled time and they have no money!!! I showed up at 3:30 and they told me they are closing up!!!!!!!!!What is going on? I have $$$ on paper but I am not able to access?????????????MY OWN MONEY!!!!!!!!!!!

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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