Bank of America (with Drive-thru services) Pacific Ave S Tacoma, Washington

Bank of America (with Drive-thru services) Reviews

2.5 stars based on 34 reviews

Featured Comments:

• A

  Allen Eriksen

  5.0

  Megan Matthees…. Relationship officer… She helped beyond what I asked! Her expertise, knowledge, and professionalism helped my daughter with a level of protection for her accounts that also allows flexibility for her use. For legal and my daughter’s personal reasons, I can not go much more into the financial service she introduced us to, but I can say Megan was more than great help. I wish more businesses understood customer service as well as Megan.

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  Response from the owner

  Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know.

• M

  Mickey Knoxxx

  1.0

  6 windows available only 2 tellers ever in there. The one lady literally told me she was going to walk out while I was at the window. Would love for the branch manager or the person over Aziz to contact me DIRECTLY, this branch is a failure & employees are beyond rude

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  Response from the owner

  Hi Mickey, we're very sorry to hear about your experience. We'll be sure to provide this to the leadership of that location and appreciate you taking the time to share your feedback. If you happen to need any additional assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^matt

• A

  Alaina Brown

  2.0

  I’ve been going here about eight years now and I’ve realize that the people that have been there for a very long time are very helpful understanding and there for you but the new in and out managers and new workers do not treat you with respect especially when you tell them something that you know for a fact about their job because other people have told you this makes them angry and very unhelpful just to have them find out that I was correct they turn around and apologize or not apologize at all And just look at me like whatever so this place is about 50-50 to me I like the tellers that have been there for years They are always kind helpful and very polite and I appreciate that especially when dealing with other people that won’t listen to me and make my day stressful when I’m just trying to cash my check and I’ve been with this bank for years.

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  Response from the owner

  It's disappointing to hear that your experience wasn't at the level you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica

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