Bank of America (with Drive-thru services) N Congress Ave, Boynton Beach, Florida

Bank of America (with Drive-thru services) Reviews

1.9 stars based on 34 reviews

Featured Comments:

• L

  Linda

  5.0

  Very customer service oriented. They actually have someone greet you and ask if they can help you. A security guard opens the door. The manager is knowledgeable and professional and the employees follow same. Janelle could not help me directly but I really appreciate that she gave me some workable solutions and cared that my issue was resolved. I was so sick of dealing with that bank across the street, they’ve really gone down hill. Don’t ever change, Bank of America!

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  Response from the owner

  Hello Linda. Thank you for being a valued Bank of America customer. We appreciate the positive review about your experience. Also, thanks for letting us know how helpful Janelle was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^nicole

• K

  Kayla Goldson

  1.0

  If I could give 0 Stars I would! This is the most horrible bank to bank with. They take your money and And if you're lucky to even get it back they'll send you a check about 2 weeks later. They are a fraud they love to just take people's money and hold it for x amount of time. I'm very very upset with how their customer service is. I had Bank of America before years ago and now I am greatly reminded as to why I am never ever referring anyone to this bank or ever opening any account or doing any business with Bank of America. They are fraudulent!!!! Take your money out and go bank with someone else. Just not Bank of America. Run far far away. Because all they do is give you the runaround. NEVER AGAIN!!!!!!!

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  Response from the owner

  Hello Kayla. We are disappointed to hear this and would like a chance to connect. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Privately message your name, ZIP code, phone number, and best time to contact you. Please remember: Don't include account numbers or Social Security numbers for security reasons and check to ensure you are using our verified accounts. A member of our Social Media Client Care team will be happy to review your concern. ^mark

• D

  Douglas Orellana

  1.0

  Horrible service from the tellers and manager. I went in with my father to cash a check for $300 we recieved from completing a job for a customer. And they refused to cash it as we did not hold an account, not even taking the $8 fee for non-account holder check cashing. Which I know of as the Bank of America on Military north of Lake Worth Road cashed our check in under 5 minutes. Corporate needs to look into the people working at this location.

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  Response from the owner

  Hi, Douglas. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If we can be of any help with your account, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Joseph

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