Bank of America (with Drive-thru services) Haywood Rd, Greenville, South Carolina

Bank of America (with Drive-thru services) Reviews

3.3 stars based on 18 reviews

Featured Comments:

• J

  Jennifer Bagwell

  5.0

  There were two young ladies that helped me change phone number on the website because its now updated and I had lost all info but they were awesome and even though it was only about 3 min after closing...they didn't have to help however were SO friendly and helpful! Thank you two(I'm just gonna call you miss red and miss brunette at moment). I hope you have a great weekend and bless you both! This customer service is why I've been banking with BOA since 2013!

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  Response from the owner

  Hi Jennifer. Thanks for the review! We’re glad to hear about your great experience. Thanks for letting us know how helpful our teammates were during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. We hope you’ll consider Bank of America for your future banking needs. ^nicole

• D

  David Munsey

  1.0

  Set up a new account and went to pay off my credit card. Even though the app showed my new account and I have screen shots showing it was coming out of the new account. They charged my old account twice and my new account once. They refuse to pay the overdraft fees.

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  Response from the owner

  Thanks for the feedback. Bank of America would like the opportunity to help with your concern. We would like to connect with you one-on-one to learn more. Please reach out to our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^nicole

• E

  Emma Barnes

  1.0

  Extremely upset with this branch. I went to deposit a check, and the teller stated she could not cash it , because it was more than my available balance. The Teller proceeded to tell me she could deposit the check and it will be in the account by the next morning. Well next day I check online and it states that the deposit is on hold until 12/29/21. I was livid as this money was to help pay for my mothers final expenses this week. Called customer service and they were of no help and she said I would receive a call from one of her supervisors regarding the issue, I have yet to hear from anyone. I tried four times calling the BOA branch on Haywood Rd, and no one answers. I will be ending my 17 year banking relationship with this bank.

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  Response from the owner

  Hi Emma. We are sorry that we did not meet your expectations. We’d like to keep you as a client. We can look at your specific situation with you. Please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Matthew

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