Bank of America (with Drive-thru services) Pines Blvd, Pembroke Pines, Florida

Bank of America (with Drive-thru services) Reviews

2.2 stars based on 30 reviews

Featured Comments:

• E

  Evolu “Roxy”

  5.0

  I honestly think it's their competition leaving bad reviews. The people at this location are so sweet and knowledgeable. When entering the line looked long but we got through so fast. Nicest BOA I've ever been too.

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  Response from the owner

  Hello. Thank you for the positive review about your recent experience with Bank of America. We appreciate you taking the time to let us know. ^susan

• D

  David Perilla

  1.0

  By far the worst service I've ever received at any bank. I have accounts with Wells Fargo, TD Bank, and Truist. NONE of these banks have been this unprofessional as Bank of America has been. The manager there I believe her last name is "Gomez" promised to reach out to me in the morning via email in regards to business LOC and never did. This is after multiple visits to the branch in regards for the SAME inquiry. I have requested a consultation with a bank officer FOUR times. Still nothing. I suggest you stay away from this branch. Bank of America is not a bad bank but at this specific branch they need to reconsider their management positions asap. If you need a business account go to TD BANK.

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  Response from the owner

  Hello David. I'm sorry to hear about the experience at our financial center.  We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^mark

• P

  Paul Zhuravlev

  2.0

  Employees are nice but the branch management is very bad. It took me two days to schedule an appointment for a simple notary stamp. When I showed up at the schedule time, the branch manager turned me away saying that the school-provided form is not good. I drove a block away and notarized the form on the spot at TD Bank. This and other episodes is motivating me to take all my business to another bank. Customer service at this branch is not a priority.

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  Response from the owner

  Hi, Paul. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. Our team sincerely apologizes for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

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