Bank of America (with Drive-thru services) E 29th Ave, Spokane, Washington

Bank of America (with Drive-thru services) Reviews

2.6 stars based on 25 reviews

Featured Comments:

• A

  Anakin Skywalker

  5.0

  Professional, stellar, immaculate atmosphere. Yes, you will need to schedule an appointment. But it's better to get the one on one, focused time you need. The services and products here are phenomenal, and the process very streamlined and user friendly navigating them. I prefer Bank of America over the other bank I was with, although if I ever had a question online or in person, they were generally quick to get me to the right answer. I still use them, but BoA is just a better institution overall with more services and rewards your fingertips.

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  Response from the owner

  Excellent! Anakin, thanks for sharing your experience and positive feedback about Bank of America. We value having you as a client. ^michael

• C

  Chad Kelly

  1.0

  Front facing customers are NOT treated as a priority. Understaffed and unapologetic about it. I entered the bank with approximately 5 customers ahead of me, fillied out my paperwork and took my place in line. The teller was apparently working on other transactions or some other form of business but not once did he look up and even acknowledge the growing line. After approximately 15 minutes he finished whatever he was working on and started to help front facing customers. I realize post pandemic has left many businesses understaffed but a little bit of courtesy and acknowledgement can go a long way. Very disappointing experience.

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  Response from the owner

  Hi, Chad. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. We sincerely apologize for your experience. If further assistance is needed please connect with our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^Joseph

• c

  cj hiatt

  1.0

  I used to have an account through this bank but closed it when I turned 18 to switch to a credit union. However, I sold my car and had a surplus check that I needed to cash. I went to the bank that the dealership used in order to cash it immediately because I was leaving for Vegas for my 21st and planned to have some of that extra money available. I even opened an account to make it easier and they had all my old information saved from the account that was closed for 3 years. The manager talked me into depositing the check instead and it turned out to be exactly what i was trying to avoid. They held the entirety of the check until the day after my birthday (4/26) and now that it has cleared they placed a deposit hold on it that they refuse to lift until tomorrow at 9am. Called them to try to get it lifted as my research showed that most other banks would do quite easily, only to be told that there is nothing they can do. Now I’m in Vegas and out of money when I have a $3K check that has cleared and deposited into my account but the bank decided to mot release.Additionally, here I am 14 days later STILL with no bank card, When I called and asked them to send it to the bank instead so I can go pick it up they said “that’s something we just can’t do”. What kind of bank not only doesn’t issue temporary cards but won’t even disperse a debit card on site!? I will now be closing my account through this bank and copy and pasting this review to every Bank of America in my area as I have dealt with corporate and they are this terrible and I want to warn everyone in my area about this terrible bank!!

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  Response from the owner

  Hi, we are sorry that we did not meet your expectations and know that your time is valuable. Bank of America is in the process of validating the check & collecting the funds. We use many factors to determine if a hold will be placed on a deposited item. These factors include your account history, account balances, the maker, the dollar amount & type of check being deposited. If you need further assistance and would like us to research the status of your card, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

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