Bank of America (with Drive-thru ATM) E Sprague Ave, Spokane, Washington

Bank of America (with Drive-thru ATM) Reviews

3.6 stars based on 18 reviews

Featured Comments:

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  Paris Hines

  5.0

  I went in with my grandma who I have legal guardianship of, to cancel her checking account. The lady that helped me was extremely rude gave me no eye contact completely ignored me like I wasn't even in the room. Even after I told her I had guardianship of my grandmother. Later realized it was because I wasn't wearing a mask because I'm exempt, and it apparently made her so angry that she treated me like trash. Let me tell you, you want to see a demon manifest out of someone don't wear a mask in a place. Later I was helped by Jeremiah. He not only helped me but went above and beyond to make the experience flip 180. And he was very nice to look at LOL super soft spoken. Made me feel welcome and appreciated. I don't really recommend someone getting a bank account here but if you do go speak with Jeremiah. Thanks Jeremiah for being so kind and thank your mom for me. Haha seriously

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  Response from the owner

  Hi Paris. It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica ^ines

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  P Delgado

  1.0

  Worst bank branch I’ve ever visited. After waiting in a line of 5 people for 20 minutes (expected) I was asked to sit while they verified my check with my company. I sat for 15 minutes so they could verify a $4500 check. After that I was given the all clear and was given $8 less than the check was for. I would have never agreed to an $8 fee to cash a check in a bank from whom the check was written! You waste my time and charge me for it. Poor policies in place create poor exchanges. I will never back with BofA and will continue my relationship with Wells Fargo.

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  Response from the owner

  Good morning P Delgado, we appreciate your time and feedback. We review how we do business on a regular basis, and make changes, when necessary, to ensure that we can provide the best possible protection for our clients’ accounts. We will certainly review your experience and provide this feedback to our leadership team. ^michael

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  Nicole Knab

  1.0

  Got lied to by the manager when opening my account. they said when I opened the account, that checks from another Bank of America account clear immediately when deposited I’ve been waiting one to two days per paycheck and I feel scammed and very frustrated. They should have been upfront in the first place. It’s a bank not a car dealership don’t lie just to sell me.

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  Response from the owner

  Hello Nicole, we are disappointed to hear of your experience and apologize for the misleading information. We use many factors to determine if a hold will be placed on a deposited item and for how long. These factors include your account history, account balances, the maker, the dollar amount, and type of check being deposited. For more details, please visit http://go.bofa.com/deposits and click on “What does it mean if I receive a hold on my account after I have made a deposit” or “How can I avoid having a hold placed on my deposit?” If you have any questions, please connect with a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^michael

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