Bank of America (with Drive-thru services) N Classen Blvd, Oklahoma City, Oklahoma

Bank of America (with Drive-thru services) Reviews

3.0 stars based on 55 reviews

Featured Comments:

• G

  Gracie Nikolaidis

  5.0

  Had an issue with not getting my debit card. The manager was kind and took the time out of her day to make it right. I need to reasses the way I handle things because she was more than willing to go above and beyond to make sure I was Saturday which is a huge deal she didn't have to and she did. I definitely give them a thumbs up and withdraw my last review. If there is a big problem don't be afraid to speak up or reach out, they are more than willing to help.

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  Response from the owner

  Hi Gracie, we apologize for your experience and are very disappointed to hear this. We’ll certainly be sharing your feedback with our leadership team. If you have any additional questions or an account related concern, you can connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• B

  Bullet Park

  1.0

  Worst customer service in the banking industry. I gave Specific Instructions that I did not want mail sent to me, correspondence should be sent via email and they still sent mail anyway. You will not be able to reach anyone over the phone and the only way to speak to someone about your account is to go to the bank and wait for an hour. I will be transferring my money to any Bank other than this one.

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  Response from the owner

  Hello, we apologize for the experience. Please note, our financial center associates will try to answer any calls they receive to the best of their ability. As this is a financial center (not a call center), our associates may be assisting customer who are currently at the center. We appreciate your patience and understanding. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^chris

• C

  Chelsea Walls

  1.0

  Worst experience ever cost me 3 over draft fees of $35 dollars. Check my bank on mobile app it was positive $14 something but 3 fees pop up processing for next day. So routing transfer kicks through after and the 3 over draft fee cause me to go negative they say mobile app is not perfect and doesn't show transactions with routing number till after the fact. Then the sent out knowdis of $35 fee will be $10 in beginning of May. That's a lie too no date its really May 24, 2022. Horrible experience. To top everything off there no corrpret number you gotta email.

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  Response from the owner

  Hello Chelsea, for help with your account, please reach out to a member of our Social Media Client Care team on Facebook page https://www.facebook.com/BankofAmerica or on Twitter https://twitter.com/BofA_Help. Look for the blue verified checkmark before communicating. ^chris

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