Bank of America (with Drive-thru services) Flagler Ave, Key West, Florida

Bank of America (with Drive-thru services) Reviews

2.2 stars based on 34 reviews

Featured Comments:

• S

  Shuhratjon Zikiryaev

  5.0

  They need more people like the guy with glasses. I think his name is Rafael. Best customer service ever!

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  Response from the owner

  Hi Shuhratjon. Thanks for letting us know how helpful Rafael was during your financial center visit. We appreciate you taking the time to let us know what we’re doing well. ^susan

• M

  Miralis Casanova roger

  1.0

  I had an appointment today July 13, 2022 at 12 noon, after waiting almost 20 days to make my account. The day I went I asked what was necessary to open a new account. Two employees who approached me told me that two identity documents, one proof of address, was the minimum amount. $100 and the quote. Well, today I asked permission from my work. I went out and I was there on time. Bring my passport , my driver 's license with an address here , my social security number , and my work permit also with an address here . The girl who attended me was a blonde in glasses who I can't remember her name told me that because I'm Cuban and Cuba is a country with restrictions by the United States, I couldn't open an account unless I was a permanent resident...NOBODY TOLD ME IN ANY MOMENT Q SHOULD BE A PERMANENT RESIDENT. I have a work permit for two years, I have a payroll, I have social security, a driver's license. And I'm waiting for my residency to arrive. And the girl tells me that because I'm Cuban I can't open an account!!! What was bank policy? I just wanted to open a savings account!!! All this through an interpreter. Well I tell you I felt fatalllll. I will put a complaint in the same bank and in all the places that are necessary. This happened here at the bank of key west which is located in the flagers

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  Response from the owner

  Hi Miralis. We apologize for your experience. We’ll certainly be sharing your feedback with our leadership team. Personal accounts cannot be opened for Non-U.S. individuals who don’t reside in the United States or its territories. Our web site http://www.bankofamerica.com has more info about requirements for opening a Bank of America account. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook. https://www.facebook.com/BankofAmerica. Thank you. ^susan

• G

  Grace Kim

  1.0

  The lobby was closed and I’m sure the tellers were doing their best to accommodate BUT they need to come up with a better solution. The drive thru line was backed up and impeded on-coming traffic, evidently the atms weren’t functioning properly where customers weren’t able to deposit money via ATM, I came in to reset my PIN. There was already a line of people waiting at the front door, a lady comes out with a clipboard, informs customers that she is a trainee (which is fine) but I think someone with experience should have accompanied her because I felt she was thrown to the wolves in a situation like this, she had to keep going inside to ask her manager. Despite multiple people telling her that they could NOT deposit funds via ATM, she was adamant that the ATMs do work and that, per management customers (on foot) must stand behind the vehicles in the drive thru lane, again, the drive thru lane is impeding traffic. This is NOT safe! Please come up with a better solution before a customer gets hit by a vehicle. Also, the trainee hands me a dispute business card to call to reset my PIN. I asked her if I can reset my PIN via telephone. She tells me, “Yes, it is all done by phone. This is how I do it all the time.” I call the number and the only option given is to file a dispute. I then call the actual BOA customer service line and the PIN MUST be reset at a local branch. The trainee tells me to come back in 2-3 days or set up an appointment but that she doesn’t know when I can get in. Please come up with a better and safer solution.

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  Response from the owner

  Hello Grace. Thanks for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. To help us review further, please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. Our Social Media Client Care team is available to help further address your concern. ^mark

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