Bank of America (with Drive-thru services) University Blvd, Wheaton, Maryland

Bank of America (with Drive-thru services) Reviews

2.3 stars based on 13 reviews

Featured Comments:

• J

  JJ

  5.0

  Excellent customer service, my wife and I were out in less than 10 minutes. Everyone at this branch right from the security officer to the floor manager to the relationship manager do their job perfectly. So much better than other BOA branches! I would highly recommend to take an appointment from your mobile app for your work at the bank.

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  Response from the owner

  Hi Joel. We're happy to hear that your recent financial center experience was seamless. Thank you for the review and choosing Bank of America. ^mark

• F

  Fatima Romero

  1.0

  Horrible costumer service specially a clerk named Marlon he is very rude.

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  Response from the owner

  Hi Fatima. Thanks for sharing feedback about your recent experience with Marlon. We'd like to connect with you to learn more about what happened. Please reach out to our Social Media Client Care team https://twitter.com/BofA_Help on Twitter or click the Send Message button on our Facebook page https://www.facebook.com/BankofAmerica. ^susan

• S

  Sarah McNay

  1.0

  Bank of America has turned into the Comcast of Banks. Won't help customers without an appointment, which can be several days out. I made one and sat there for over an hour while they ran back and forth and made calls and ultimately they could not help me. They needed to have their legal team review the estate paperwork and they claimed they would contact me within 5 days, at which point I would have to make another appointment to come back (come back!?!) to sign a SIGNATURE CARD to open my account (???why?) 11 days later, they still have not called me and I've called them at least 60 times (yes, my phone counted). No one ever answers. Making it impossible to reach a human that can actually help you, making the call center menu impossible to penetrate and generally making all banking with them a terrible experience and this branch is no exception. I've closed all my accounts with them, (yet they still thank me when I call because I've been a customer since 1998) I've never seen a company's customer service deteriorate quite so quickly.

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  Response from the owner

  Hi Sarah. Thanks for letting us know what happened. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^christian

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