Bank of the West Culver Dr, Irvine, California

Bank of the West Reviews

3.1 stars based on 14 reviews

Featured Comments:

• E

  Elena T

  5.0

  Terry Chang gave superb customer service. Prior to him, I had difficulty closing an account at another BofW branch. I was so perturbed by that visir at that other location. Thank you , Terry, for all your help!

• K

  Katherine/Kaytee Macdonald

  1.0

  I had opened a business checking account for my LLC in this branch four years ago, and all went smoothly then. Now i need to close that account. Of course, i understand that banks are not incentivized to make it easy to take your money elsewhere; however, I am very frustrated and disappointed that when i called to close out a zeroed-out account, I was told by Stella, who says she checked with Operations manager Doreen, that this is not possible, because I have to be present in the branch for them to verify my identity. Another employee at Bank of the West had told me two days earlier that they WOULD be able to verify me and close out the account once the last outstanding transaction had cleared. TLDR: The staff's first response is to say no to the customer, and then they double down.

• A

  Ali Darvish

  5.0

  Terry (Chang) truly provides the best service I've ever had in a bank. He's personable, helpful, and honest. His service and product recommendations feel like genuine recommendations, not just sales pitches. The man deserves an award.

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