Bank OZK TX The Colony, Texas

Bank OZK Reviews

1.8 stars based on 3 reviews

Featured Comments:

• B

  Brandon Bird

  2.0

  Slowest drive through banking in DFW. Be prepared to put it in Park.

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  Response from the owner

  Thank you for reaching out to us. We are looking into this issue, but in the meantime, please reach out to our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT).

• R

  Roh Thu

  1.0

  If I could give a negative I would totally do that. Terrible customer service, terrible. Me and my husband went in to open a checkings account as we were looking for 10 x 10 security deposit box. They said it’s available and would not given to anyone else. Once my account is approved, I will get a call Weeks pass, no answer. They had to close the bank for a few days and I called them few times in between when they were open without any response. Finally answered after a month and said I am approved but security deposit box is no longer available when the assistant manager and person incharge for my paperwork both promised The guy I spoke to said he did not promise so how is it’s his fault and what can he do. Spoke to me as I am the unresonable one to expect a company to deliver on their promise, maybe I should have gone around and ask all the employees to promise as it seems a personal employee business rather than an entity. No accountability whatsoever

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  Response from the owner

  Hi Roh. We apologize for the issues you’ve experienced. Customer satisfaction is our top priority, and we'd be happy to take a look at this for you. Please contact our Customer Care Team at 800-274-4482 (M-F 7-7 CT & Sat 7-4 CT). Thank you!

• L

  Luz Piedra

  2.0

  Friendly staff but No deposit available for atm

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  Response from the owner

  Hi Luz, we appreciate you letting us know about your experience! Our goal is to eventually have deposit accepting ATMs at all of our locations. Currently, we do no have a deposit accepting ATM at the branch in The Colony. However, we do have one at our McKinney branch located at 6551 S Custer Rd. We value your input and encourage you to let us know about your future experiences with us. Thank you!