Bank OZK W Bethany Dr, Allen, Texas

Bank OZK Reviews

2.9 stars based on 13 reviews

Featured Comments:

• D

  Dr. Glenn

  5.0

  I seldom leave reviews, but it always makes my day when I go by this branch of OZK bank in the morning. Everybody there has such a pleasant demeanor. It’s always a good start to my day when I go by there. Worth the drive. A+

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  Response from the owner

  Hello! We are happy to hear you've had a great experience working with Bank OZK in Allen, TX. We appreciate the ⭐⭐⭐⭐⭐ review!

• t

  todd bales

  2.0

  First off, let me say that I am a big fan of this bank. I'm a long time very satisfied customer. They are a big enough bank to handle all of my needs, yet small enough that I'm not just a number and they always greet me by name when I arrive. So the reason for the 2 star rating is this... international wires. I send a monthly wire and the time it takes to execute the wire is absurd. I literally office in the same parking lot as the bank in Allen but they insist I wait everything on their end is done, instead of allowing me to go 30 seconds away and come back. This morning, 10/01, I arrived at the bank at 9:20 a.m. and sat in the drive thru in my car for ONE HOUR waiting for the wire to be finished. I am also in the service industry and it is UNIMAGINEABLE that I would ask one of my customers to wait in their car one hour while I do my job. If they could figure out this very painful wait time on wire's, this would be a 5 star bank.

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  Response from the owner

  Hi Todd, we appreciate you letting us know about your experience with our wire services. Feedback such as this helps us understand where we can improve to create better experiences for our customers. If you would like to discuss this experience further please contact us on Facebook via private message or contact our Customer Care Team at at 800-274-4482 Monday through Friday from 7am to 7pm CT and Saturday from 7am to 4pm CT. Thank you!

• K

  Kim Reed

  1.0

  I thought I knew all the people there. In this time with the cornonavirus and I'm moving out of state you would think they would understand. I just had the person I was speaking to hang up on me. Can't wait to get all my money out of Bank of OZK.

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