Bank OZK Boxwood Village Dr, Mocksville, North Carolina

Bank OZK Reviews

2.4 stars based on 7 reviews

Featured Comments:

• R

  R L

  5.0

  Michaela is awesome. She needs to come back to lexington branch so i dont have to drve as far.

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  Response from the owner

  Thank you for your feedback and 5-star review! We love hearing from our Bank OZK customers.

• C

  Calming Winds

  1.0

  Worst experience ever. When we moved here 3 years ago they couldn't verify our info and said we only qualified for the poor people plan that charges you $10 a month, even though we had credit scores over 750. Pretty sad they go the extra mile to beat down people even more. They said there was nothing they could do, that's what there computer told them. We ended up not transferring all our money and just using our previous bank, but using them for cash withdraws. The tellers can't even follow simple instructions. I asked for all 20s and they gave me 2 $100 bills and the rest 20s. They fail to acknowledge customers when they walk in the door and have private nonsense conversation among themselves when you are standing there waiting. When we stopped using cash withdraws during Covid they wanted to charge us even more money a month for keeping our money there. We closed the account.

• G

  George Aviles

  1.0

  Very poor service. Every one is lazy. Act like don't care. No one will go extra mile. No follow through on any thing. Need to clean house. Change every one. Poor service. I'm planning to change bank to new bank.

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  Response from the owner

  Hi George, we're so sorry you didn't receive the excellent service you deserve at our Mocksville location. If you would like to discuss further, please contact our Customer Care Team at 800-274-4482 M-F 7-7CT and Sat 7-4 CT. Thank you.

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