Banks Collision Center Airport Rd, Concord, New Hampshire

Banks Collision Center Reviews

4.0 stars based on 49 reviews

Featured Comments:

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  Susan Hillsgrove

  5.0

  I wouldn’t exactly categorize my repairs as “general”. I needed my navigation screen replaced due to an incident with a flying squirrel ( the squirrel won)! The entire team at Banks Collision Center was excellent! They kept me informed as to when the parts would arrive & when I could expect the repairs to be completed! My navigation system is like new again! I highly recommend them! They were swamped with work & took the time to stay in touch, complete the repairs beautifully & on time & most importantly to share a laugh with me about the situation!

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  Elizabeth Hogan

  1.0

  I debated even wasting my time writing this but if it saves one person the nightmare situation that I had to go through it’s well worth it. At no fault of my own, I was rear-ended and was told by the other parties insurance company to bring my car wherever I wanted. I have never been in an accident and purchased my vehicle from Banks back in 2016 so I defaulted to bring it back there, thinking I would be in the best of hands. After weeks of going back and forth with the insurance company and Banks collision my car was finally ready for pickup in February (weeks after the initial accident); delay excuses included: their mechanic broke his ankle, shipping was delayed, parts weren’t available, insurance communications, you name it. I finally get back my car… I’m a happy lady. Fast forward to June when I start noticing a faint but gross smell in my car then one day I find green mold growing all over my back seat weather tech mats and items that I bring since the house have a distinct mildew smell. I’ll spare you the long story… The rear of my vehicle was never properly repaired and due to those faulty repairs there was 5+ inches of standing water in my tire well turning my car into a MOLDY rainforest. THANK GOODNESS I brought it to another certified GMC dealership to water test — they confirmed it was a broken seal in the rear of the vehicle. I contacted Banks and brought it back to them as it was under warranty from their repairs month earlier. They claimed it was a ripped water seal issue that they “missed” during the initial accident repairs. On several occasions, Banks attempted to give my vehicle back, understating and denying there was a mold/mildew smell (“it’s a cleaner smell” or “it will go away with time”) The car reeked of mold. They told me they hired Servepro to fumigate the car; well I called Servepro personally and they don’t service vehicles. Banks had NO idea how to mitigate the smell. They used cleaner on the leather that totally dried them out and at the end of the day the car still reeks of mold and mildew. Nationwide appraisers estimated it would cost over $22,000 to replace all plastic items in the car to “maybe” get rid of the smell; deeming the vehicle a total loss. The insurance company denied the future claims stating that it was the faulty workmanship of Banks. This is when Banks started getting defensive and demanded that I need to take my vehicle back and “figure it out with the insurance company” Tim insisted it was the insurance companies ownus to pay for the damages as they took responsibility for the initial supplement submitted… he requested that I file a complaint with the state of NH (aka doing the dealerships “dirty work”) trying to get them out of paying for my totaled vehicle. After receiving the state of NH’s findings and over 8 months of dealing with this nightmare it was confirmed the damages to my vehicle were entirely Banks' responsibility; and their lack of due diligence and faulty workmanship. I would never recommend anyone to this repair shop. Not only do I doubt their ability to diagnose and service/repair a vehicle; their business tactics are a disgrace to the Banks brand. The lies, manipulation, and lack of ownership was truly disgusting; not to mention the fact that they tried to script the damage as insignificant and demand I accept it back. I wondered to myself if they would have played it this way if I wasn’t a young female. I am not sure if they are actually trying to sell this vehicle to anyone but if you bought or know someone who bought a 2016 white GMC terrain SLT with black/grey seats I am very sorry. I am sure they were hoping someone with loss of smell might actually purchase this vehicle which is a complete health hazard.

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  Andy Pineault

  5.0

  These guys are great they did an excellent job on my car and made it so easy for me. I will use them any time I need work done on any of my cars.

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