Banner Bank Martin St, Blaine, Washington

Banner Bank Reviews

2.8 stars based on 8 reviews

Featured Comments:

• F

  FDS

  5.0

  Great service and everyone at the bank are very courtesy and efficiency. Thank you!

• C

  Chad Ho

  3.0

  Updated review: 5 stars for Nancy the new bank manager for making it right and restoring my account and 1 star for the bank for an aggregate score of 3 stars. Tip for new and existing clients, electronic monthly statements are free, the default is paper statements and you will be drained $2/month unknowingly like I did. While I don't agree at all with the bank's business practices. I definitely appreciate Nancy knowing the value of customer service. I'm a service technician and the key to exceptional service is really simple if you can answer this question: Would you treat your customers with the same integrity as your friends and family? Original review: This was the most frustrating experience as a Canadian opening an account here. Word of warning, their "no fees and no minimum balance" is FALSE. Because of the COVID border restrictions the past year I was unable to make physical deposits and withdrawals so I did everything online thru PayPal into my Banner account. Apparently Paypal transactions don't count towards account activity which makes no sense, so after a year they started to drain me $5 per month and closed my account with no word of warning. I explained the situation to customer service and the branch manager and they were unrelenting and uncaring about how the COVID restrictions prevented my ability to go down there to keep it open, they refused to refund the fees they charged me. After jumping thru more hoops and filling out the dormancy forms to keep my account open, I found out months later my account was closed. First the excuse they used was data breach hack(why do clients get punished when the bank has weak cybersecurity?) and then now its for having a "$0 balance for more than 7 days" again with no word of warning. This is absurd because the $0 min balance bank accounts in my country which is advertised as such will never close your account for zero balance, ever. The ones that do require a min balance are upfront about it and will give you a warning within 1 year, while Banner bank here is 7 days?! How is that even remotely reasonable? They will make up any new rule or reason to shut down your account as they see fit with no remorse and no warning. Until they stop these unscrupulous business practices and shutting down accounts for no reason and using whatever excuse they can fabricate, they will continue to lose more long time clients like me.

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  Response from the owner

  Hi Chad, Thank you for letting us know about your experience. This is not the level of service we strive to provide to all our clients. We appreciate you taking the time to talk with us to make this right. Please let us know if you need anything else.

• B

  Brendan D

  3.0

  manager was willing to try to help me out after being bounced around by the bellingham location and calling several locations 20 times in total. 3 stars because the employees clearly need help if they cant answer the phones after 9 calls. i am now on a first name basis with their call center after being transferred there so many times.

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  Response from the owner

  Hi Brendan, thanks for your review. We’re sorry to hear that you had such difficulty getting a call through, but happy to hear you were able to get in touch with the branch manager at Blaine for help. We will share your feedback with local branch management.

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