BCU (No Public Access) Sw 147th Ave, Miami, Florida

BCU (No Public Access) Reviews

3.0 stars based on 11 reviews

Featured Comments:

• C

  Chanda Young

  5.0

  Great customer service. Quality products. I have been with BCU for almost a year and a half if my memory serves me correctly. I just recently started sending money to my accounts. After maybe six months after me sending my direct deposit there, I was approved for a auto loan and a unsecured credit card at very good interest rates. I did require a co-signer but my score was only 574. I've never had any bad experiences with them. If you're looking for a loan Emily was awesome to me

  ---

  Response from the owner

  Hello Chanda, Thank you for you kind note. We value our customers' opinions and appreciate that you took the time to share your feedback with us. If further assistance is needed please connect with our Customer Care area at: https://help.bcu.org/s/ Or if you have any questions or call 800-388-7000.

• B

  Barbie Ellen Deen

  1.0

  This is the first time I have to write a bad review of the Baxter Credit Union, as I have had so many positives, up until now. I have a Visa Rewards Cash card, and had an unauthorized charge placed on it. I called Member Services, as the Credit Card Department doesn't seem to handle the disputes, from what I was told. Notes were taken, when I called two days ago, and I was told the charge was credited back by the merchant so it would not appear on my online statement. Sure enough, I log on to my computer today, and the charge is there. I call BCU and they have to verify you all over again, and then take the information again, and then tell you the charge was not disputed and you have to dispute it again in another department. I got transferred all over the place, and left a message for Dana in Member Relations to call me back, and I am still waiting. With Citi card, when there is an unauthorized charge, you do it online and they give you a conditional credit, and that is it! It is researched and the credit is made permanent. What is up with this Credit Union?

  ---

  Response from the owner

  Hello Barbie, we are very sorry to read about your 1 star review. With your account information needing to be secure, we can not assist on this review site, but if you could please send your contact information over to [email protected], we'll be able to reach out to assist.

• G

  Giexy Reyes

  1.0

  Horrific company! They took over PNC and have had issues ever since then. I have been trying to close out an account for over a week now. I was advised a balance was on my account so I paid it, and asked that no further transactions be processed since I want to close out the account. I was advised that it would be taken care of. Fast forward to today, and i have a balance yet again. We spoke to Hector who advised us that we did turn off overdraft protection but that we still had a balance due to auto pay transactions. I spoke to supervisor Luis (empl I.D. 336) who advised me that we need to call the institution that we used to pay the account because it wasn't showing. We advised him that we confirmed and the payment processed and then asked what the next step would be. He was stumped and said they won't do anything. Absolutely no desire to look for a solution if his institution was at fault. Placed the blame on us and the other institution we are with. Perfect example on how the company operates. Don't even get me started on started on app and inexperienced associates who can't get it to work.

  ---

  Response from the owner

  Hello Giexy, Thank you for your note. We value our customers' opinions and appreciate that you took the time to share your feedback with us. We understand there are situations where in customers may need assistance beyond the norm. If further assistance is needed please connect with our Customer Care area at: https://help.bcu.org/s/ Or if you have any questions or call 800-388-7000.

More reviews (8)