Beach Municipal Federal Credit Union Virginia Beach Blvd, Virginia Beach, Virginia

Beach Municipal Federal Credit Union Reviews

3.8 stars based on 12 reviews

Featured Comments:

• D

  David Jones

  4.0

  Good people, good place to do business, kind professional staff.

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  Response from the owner

  Thank you for the kind words! We know we wouldn't be here without our members, and we appreciate the opportunity to serve you!

• R

  Rick Esposito

  2.0

  Been a member since 1995 always bosted not a bank a credit union. These days there just a bank the old ways of caring about members has gone to the waist side . I have accounts at wells fargo as well. I see no difference in my banking experience. I got the wells fargo account in 1996 because of my troubles with atm banking when I traveled with credit union system s always going down. Still till this day my wells fargo account has saved me wen I travel. I also have a buisness account at Atlantic union bank, aside from them having the smallest drive thru there good too. I had a rough last few years with retiring disabled then my wife got cancer then covid. My credit unions help was to lock my revolving credit for over use they did this in November making for a great Christmas. There idear was to offer me a refinance plan using an arm loan. I never missed any payments but I did have to borrow back every month. I went to my other bank I refinanced my home with a conventional loan wife's back to work and I'm getting back on track thanks to my other bank .. I filled out that eval card the credit union sends out on how we rate them I voiced my opinion, funny wen I refyed home I got a check from my mortgage company that I have been auto paying from my account. The credit union put a 7 day hold on it not including weekend making none of it available 9 days total. Now just yesterday I deposited a check from my wells fargo account I deposit a check every month from this account nuthing new this was for 1000 dollars it was put on a five day hold . I can't help but to feel like I'm being singled out. I no what your thinking I should just change all to wells fargo then. Easier said than done I have history here and all my auto pays come from this account and yes I'm lazy. So I just decided I do my banking and keep mind set it's just another bank.. by the way the two stars are for my tellers there's a few of the originals left who are great and personable and remember what a credit union is and means most of the newer ones are like every other bank get them in get them out no personable service.

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  Response from the owner

  We’re sorry to hear about your negative experiences. Our goal is to always meet and exceed our members’ expectations, and we’d be happy to discuss this with you further. Please give us a call at 757.333.7787 at your earliest convenience. We look forward to speaking with you.

• B

  Bill Ham

  2.0

  This review is on the mortgage department. They were very helpful at first but apparently did not listen. We told them we know nothing about buying a house, nothing about mortgages and needed help deciding. They helped alright, helped themselves to a $450 home inspection fee that was never discussed! I could have hired a certified home inspector for a little over $300 to do the same work and give them a report if I knew number one, I was going to be changed and number two, I was going to be gouged. Then the head person over there wants to get snippy with me on the phone when I question the charge - 'it was on the papers you signed'. The cost was not and neither was the fact I was going to get billed for an inspection - all the paperwork says is 'the fees are built into the mortgage' as in no closing costs. I swear I don't think there is a quality mortgage department in Virginia Beach. if anyone has had luck, please send me the name and phone number of who you used!

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  Response from the owner

  We are very sorry you were unhappy with the service you received! Please give us a call at your earliest convenience so we may discuss this further and see if we can resolve the issue. Thank you!

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