BECU credit union Cleveland St, Redmond, Washington

BECU credit union Reviews

3.5 stars based on 28 reviews

Featured Comments:

• H

  Heather Rigden

  5.0

  Jasmin was wonderful to work with; professional and kind, and helped me with what I needed.

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  Response from the owner

  Thank you so much for the kind words, Heather! We're so happy that your visit at our branch went so well. We are happy to continue to strive to bring our members the best value and service with complete trust and we’ve shared your compliments with the team! Thank you for being a member.

• J

  Jeff Cobb

  2.0

  I had a distincly poor experience in trying to conduct basic personal banking service at the Redmond, WA branch on Cleveland street in Redmond, WA. The BECU associate was great, but the wait time, access and parking issues made this experience so poor that I am rethinking doing my banking at BECU. Like most of us, I do the bulk of my banking online - which any bank can provide today. However, the only reason I use BECU is because it does provide local offices and services for the occasional times I need to do something in person like getting a document notarized, or accessing an ATM. This makes easy access and ease of interacting with a local branch a key "value add" in banking/financial services. My experience today was that it was extremely difficult to even get to the BECU office due to the limited parking. To add insult to injury, we ultimately found parking in the same building where BECU signs pointed us. The signs say to ask for validation when you are inside. We went in and waited 15 minutes to see someone in order to conduct our business and asked to have our parking validated while we were meeting with the BECU associate. She "validated" our parking on her computer and told us we were good to go with parking - that it was automated and didn't need to do anything else when leaving. We then left the BECU branch and went to our car. In the thirty minutes we had been inside, we already had a parking ticket for $56.50 waiting on our car saying we had illegally parked without paying via phone and without getting validation. The ticket time stamp was within 12 minutes within of our parking and issued while we were still waiting in the line inside the BECU office. The parking and validation process and wait inside this BECU office all add up to a poor business process and poor customer relations. I won't be returning to BECU anytime soon and encourage it to focus on the basics of how it handles business fundamentals like parking and taking care of customers. In the meantime, we are going through a complicated "appeal" process with Diamond Parking and BECU to try and get the ticket rescinded (apparently, the fact that our parking was validated after the ticket was written but while we were still in the branch isn't a simple enough reason to simply make this go away). Poor service, poor customer experience.

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  Response from the owner

  Hi Jeff, We appreciate the time you took to leave us feedback. Please accept our apology for the inconvenience we've caused. We would appreciate the opportunity to discuss this with you further so we can improve. Please email us at [email protected] and provide your full name and phone number. Thank you.

• P

  Paul Zenone

  5.0

  Quick and easy set up and so far so good with the rest of the Banking

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  Response from the owner

  Thanks for the great review, Paul! We definitely strive to provide positive experiences for our members and we’re glad to hear we met your expectations. We’ve shared your compliments with the team! Have a great day!

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