Bellco Credit Union Washington St, Thornton, Colorado

Bellco Credit Union Reviews

2.6 stars based on 55 reviews

Featured Comments:

• E

  Ellie

  5.0

  I will be honest, if it were not for the help of loan agent Buddy Pearl today i would be giving a 1 star review right now, and that would be due to the absolutely terrible service that we experienced from Crystal Dyck. I have been in the process of getting an auto loan for the last month and it had been a perpetual uphill battle with Crystal- the loan agent we were initially working with. every turn was a new issue that was accompanied with horrendous customer service. SHE WAS UNABLE TO EVEN SPELL MY NAME CORRECTLY on my loan paperwork. Long story short, I was supposed to go in today for the signing, only to receive as incredibly curt email saying that suddenly i was denied the loan. THANKFULLY i did not see the email and i went in anyways. THANK GOODNESS I was assisted by Buddy instead this time, and he was able to see that this was just an error, and that my loan should have indeed been approved. I will leave it at the philosophy that, all is well that ends well. But had it have not been for Buddy showing not only concern, but also knowledge, I would be in a major dilemma that didnt have to be in.

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  Response from the owner

  Hello Ellie. Thank you for taking the opportunity to share your experience. We're delighted to hear that Buddy was able to assist you and find a resolution. We have documented your review and will send it to management for further review. We value your membership! Best, -Shelby

• C

  Casey Colvin

  1.0

  Send me a flyer for high interest savings account. I log in and try to open it, says to visit branch. Walk into branch, teller says we have not bankers available, but you can come back with an appointment. Really? I can do this online in 5 minutes everywhere else. You could give 20% and other banks will still blow you away with efficiency.

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  Response from the owner

  Hello, Casey. Thank you for sharing your experience. We hold ourselves to a high standard and are truly sorry to hear that standard was not met in your interaction with us. We take member feedback seriously and have shared this with a member of our management team. Please consider emailing us at [email protected] with any further details and contact info, so we may learn more, research and improve. This is also a good way to contact us should you still need assistance. -Ashley

• S

  Stewart Laramore

  1.0

  If I could give them a -5 I would the absolute worst credit union there is I use the branch at 97th and Washington no people skills, rude and bad business practices the manager is an absolute nightmare to deal with, anyone thinking of doing business with them do your self a favor and read all there reviews

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  Response from the owner

  Hello, Stewart. Thank you for taking the time to write a review. Our goal is to provide a positive experience to all of our members and we are sorry to hear of any frustrations. To better understand your rating, we hope you will consider emailing us at [email protected] with more information and your preferred phone number. This is also a good way to contact us should you want additional assistance. - Ashley

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