Beneficial State Bank E Madison St, Seattle, Washington

Beneficial State Bank Reviews

3.0 stars based on 6 reviews

Featured Comments:

• k

  kitty wu

  5.0

  We have had a wonderful experience working with Beneficial. Cynthia and Stacey have been so incredible as we grow and their help was invaluable during the pandemic, helping us navigate really challenging waters. We moved from a large transnational bank where I felt like we were just a number to a truly west coast bank that knows who we are, are available every time we need them and are invested in our success. I can't thank them enough.

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  Response from the owner

  Hi Kitty, thank you so much for your kind review. I'll pass along the feedback to Cynthia and Stacey. Wishing you a wonderful day! - Toni Bailey, Branch Manager

• L

  Laura C

  1.0

  I started a loan with them in the end of January after refinancing my auto loan. Here it March and they have refused to set my mobile, answer the phone or call me back at the scheduled time that a live person scheduled. The is the WORST loan company I’ve ever worked with. I can’t even make payments over the phone, and watch they try and charge me for a late payment too! Not to mention they requested my debit card information for reoccurring payments to be sent through the mail. I did that in the beginning of February. It hasn’t been sent up yet and now I’m getting random charges so I’ll have to change ALL MY direct payments and cancel that card. If I would have the customer service would be this bad, I would have stayed with the higher payments. Not worth it AT ALL!

• J

  Josh Comer

  1.0

  They’ve done nothing to help me through the pandemic. Charged me an extra 100 dollars per bill when payed a couple days past the day, even though it was hard to get income to pay it in the first place. Not using the corona as excuse, but some of us did lose jobs and it doesn’t help to be charged extra when you had a hard time making the original payment. Also, can never make a payment online or on mobile app. The account NEVER showed up, even after calling multiple times and them saying it will be updated.

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