Block Advisors Clarendon Blvd, Arlington, Virginia

Block Advisors Reviews

4.4 stars based on 49 reviews

Featured Comments:

• F

  Fouad Meshisha

  5.0

  All my needs were met with satisfactorily

• A

  Aanchal Domalapally

  1.0

  I had to give at least a 1 star rating to be able to write a review but I would give less if I could. I have gone to Lucinda for the 3rd time now, and have received progressively worse service each time. She talks down to the client when the client is trying to educate themselves, becomes increasingly impatient, and consistently leaves herself unapproachable. It’s quite sad that someone like her is in this role, whose sole job is to ADVISE. During our allotted 30 minute meeting, only 6 minutes in, she said she doesn’t have time to pull up my information. I do not write reviews often, but when the service is this bad I just had to. When I asked for resources to further educate myself, she provided limited information. I am so disappointed by this service and will not be returning to block advisors.

• A

  Alyster Alcudia

  1.0

  Bottom Line: I was ghosted. Hope you don't fall through the cracks like I did. I'm giving one star because, although I wasn't charged for their services, I was ghosted at the last minute and had to scramble to take care of my tax return myself. My experience: Initially meet with a Block Advisor at this location in January. We discuss my tax situation, which had a lot going on in 2021. I am encouraged at the end of this first interaction and I feel that we are on the same page for the path forward. After that, I provide my tax forms as soon as they become available. I answer a few simple questions here and there from my Block Advisor over the next few weeks. Four weeks before the federal tax deadline, I get a voicemail from my Block Advisor that they are "struggling to complete [my] tax return due to complexity," and that they are handing my taxes off to another Block Advisor. I end up having to start from zero with the new Block Advisor, who clearly didn't receive any information on me from the initial Block Advisor. I wouldn't mind this, except the new Block Advisor is unresponsive by phone or email. I make my last attempts to communicate 1.5 weeks before the tax deadline and eventually give up on this H&R Block location. I understand that the last few weeks before the federal tax deadline would be incredibly for any office filing tax returns. However, I think they could have done a better job of letting me know that they've given up instead of leading me on.

  ---

  Response from the owner

  Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.

More reviews (46)