BMI Federal Credit Union Kinnear Rd, Columbus, Ohio

BMI Federal Credit Union Reviews

3.6 stars based on 7 reviews

Featured Comments:

• m

  max Miller

  5.0

  Drive through ATM, no ATM fee for members of any federal credit union. Full service lobby. Ample parking. Excellent helpful promotions. Pleasant attendants.

• O

  Only1_QueenOf Dimonds

  1.0

  I am personally disgusted with how my husband and I were treated on 3/25/2022. We walked in and the tellers stared at us, did not speak or great us; I had to motion to Wendi the teller to see if she could help us. She motioned for us to come to her for help, as if we were getting in her nerves. We presented her with our check from our insurance company, told her what we were told by customer service reps days before. I also told her, I had an account with BMI. She didn’t ask my name to verify my account or my I.D, she just went in on how they “don’t accept 3rd party checks”. I told her what I was told and she took the check to, I’m guessing the branch manager. He took the check and went to the back-not sure why, but he came back and said he would do this “just this one time since we were told the wrong information”. HE was very friendly. However, she felt the need to tell us again, their policy. I said “I did call because my name is on the check, but it’s made out to my husband”. She proceeded to tell me with the nastiest tone “I didn’t see your name on the check at all”. I thought it was strange she said that because my name was listed on the check in three sections AND she never asked my name, I.D or account information to verify. I had never walked into this bank personally, but I can say that, I did not feel welcomed or respected as a customer and personally don’t feel as though I am a valued member. I will be shutting my account down and going elsewhere. This is unacceptable and discussing that she felt the need to be that nasty. And I have to mention, her coworker who was leaned back in her seat, on her phone and didn’t offer assistance before Wendi decided she was going to “handle” us with her nasty attitude, needs retrained. Makes me sick considering all the people out here who are willing to work and provide the best customer service, can’t get their foot in the door, yet you have people like Wendi sitting behind the counter with her face tore up and horrible customer service. If this is what BMI has to offer, no thanks.

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  Response from the owner

  We are so sorry to hear about your recent experience with us. We strive to make banking personal for all members, and this is not the type of service reputation we desire. BMI FCU will use this experience as an opportunity for improvement. If you like, feel free to contact our VP of Member Service at your convenience. - BMI Federal Credit Union

• w

  wesley barrett

  1.0

  No perks or discounts for using you debit card like other places. Need more variety.

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