BMO Harris Bank Cedar Glade Dr, Naperville, Illinois

BMO Harris Bank Reviews

3.6 stars based on 15 reviews

Featured Comments:

• S

  Saad Iqbal

  5.0

  Highly recommend this branch. Falguni Majithia helped us open two accounts so fast and with so ease. She was so professional throughout the process and got everything done in such a short period of time. Exceptional service. Love BMO✌🏻

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  Response from the owner

  Hello Saad, thank you so much for your kind words. We are glad to read that you had such a great experience! Thank you for being part of our community. Have a wonderful day! BMO Digital Care Team

• A

  Adam kainz

  1.0

  Updated review. On Monday May 16th around 330pm I went in to this branch requesting a new debit card. I don’t remember the gentleman’s name who helped me out but he had a very heavy accent. He printed out my debit card then printed out a piece of paper saying sign here. I asked what is this? He responded a credit card application. I told him I never wanted a credit card nor did I ever say I wanted to apply for one. He then told me oh you don’t want it? I said no so he told me he would cancel it. I never signed anything. So on May 26th I get a phone call from the same gentleman saying I need to come in and sign something. I told him I could come tomorrow to do it (even though I wasn’t going to). So after this phone call about 15 minutes later he comes into WHERE I WORK ASKING FOR ME BY NAME WITH THE SAME PAPERS TO SIGN WHEN I WAS IN PERSON WITH HIM ON THE 16TH. I told him no again and he said he will call again tomorrow. That’s harassment and I never said I want a credit card or wanted to apply for one. This is very unprofessional and disrespectful and just creepy. I got in contact with the branch manager Victor and he said he submitted my complaint to customer resolutions as well as to his boss. Victor assured me this will never happen again at his branch. I emailed Victor asking for a update of what happened with the incident but have yet to receive anything back. I asked to have a outcome for this matter because I am the victim of harassment and it’s my right to know and haven’t heard back. This Matter was the final straw. Have had countless issues with bmo as a whole for example your fraud department is a joke they can't just reverse the charge when I said I didn't make that charge. A whole investigation has to be opened and it takes forever. Just one of countless issues I have had with bmo. I left bmo as a whole even though I’ve been with them since I was 18. 8 years later enough is enough I’m surprised I didn’t leave sooner.

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  Response from the owner

  Hello Adam, thank you so much for taking the time to bring this to our attention. We sincerely apologize for the experience you've had, this is absolutely not how we want our customers to feel about our services. We take this matter seriously and will investigate. Please email us at [email protected] with your name and phone number, and we’ll arrange for you to be contacted to discuss the matter further. Thank you, BMO Digital Care Team

• K

  Karen D

  5.0

  This bank has a great location. It is across the street from the library and Neuqua Valley HS, and is in the same center as a major grocery plus many other smaller businesses. The employees are knowledgeable and professional. Everytime I have stopped in, they have been professional and helpful. Yesterday I called ahead to see if I needed an appointment for meeting with a bank services representative, and they picked up the phone on the first ring. Now that's called being customer focused! Glad to have BMO Harris in the neighborhood!

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  Response from the owner

  Hi Karen, we really appreciate you taking the time to leave your review, and we are so glad to hear that you had a great experience! We will share your feedback with our team from the Naperville branch. Thank you, BMO Digital Care Team

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