BMO Harris Bank Rickert Dr, Naperville, Illinois

BMO Harris Bank Reviews

2.3 stars based on 13 reviews

Featured Comments:

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  Tay Lor

  5.0

  Ajit Sandhu was a huge help! My debit card was hacked and Ajit was able to help me on Christmas Eve when I couldn’t find help anywhere else! She was very kind, helpful and went above and beyond to help me. 10/10 would recommend. I wish all employees provided this level of professionalism, knowledge and kindness. She was even able to assist me when I was confused about something days later and was able to re-explain and help me.

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  Response from the owner

  We are pleased to hear that you had a great experience, Tay! Thanks for taking the time to share your experience and for being a part of the BMO community. We will be sure to share your feedback with Ajit and our team from the Naperville branch. Thank you, BMO Digital Care Team

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  Lucifer Piazza

  1.0

  How is the card reader broken AT THE BANK? taking my money elsewhere, so sick of the constant problems with this branch and location.

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  Response from the owner

  Thanks for reaching out to us regarding your recent branch experience. We’re sorry about your recent experience and would like to learn more, so we can help find a resolution to any remaining issues. Please send us an email at: [email protected] with your full name and phone number, and we’ll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. — BMO Digital Care Team

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  Lillian Khano

  1.0

  My husband and I have been customers of BMO for over 30 years and have recently completed a refi with another bank because of the incompetence of the loan originator who we initiated our refi with. We tried to voice our concerns to the manager of her department, but she was of no help either. We requested a specific loan amount to the loan originator, but she kept adding a higher amount than we wanted, twice. After countless emails and calls, she finally reached out and said that she would correct the request. She changed the amount to a considerably less amount than we wanted. She was difficult to reach, unable to listen to what we needed and it seems is not qualified for this job. She is arrogant and told us she worked from home and was tired in the evening and could not answer our calls. We started this refi with her in July through September. We decided not to close and left the bank and have since closed on our new loan. Not the BMO of previous years.

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  Response from the owner

  Hi, Lillian. Thank you for taking the time to bring this to our attention. We apologize for this experience as this is not how we want our customers to feel about our services. Please email us at [email protected] with your phone number, and we’ll reach out to you to discuss the matter further. Thank you, BMO Digital Care Team

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