BMO Harris Bank Pointe Shopping Ctr, Algonquin, Illinois

BMO Harris Bank Reviews

2.5 stars based on 16 reviews

Featured Comments:

• R

  Rob Pento

  4.0

  I've been doing banking with this branch for over 20 years for my parents. The banker Parma has moved over to the elk Grove village branch as a manager now and Alexis who was the banker I spoke to was very helpful and friendly and work with me. It seems this is a old traditional bank where things move a bit slowly and I think that is based on staffing issues or rotating staff around at this branch at the moment. It took a while to see a banker and one gentleman came in and it was taking too long and he left this appeared to be for a new account but I can't be sure. If you're able to wait if there's a lot of people ahead of you it's worth the wait. It seems that this bank is suffering from what is known as the newspaper problem and dealing with erratic demand. If too many people come in all at one time the staff is not equipped to handle large groups of customers at one time. This may be a temporary situation that could get resolved quickly in the future as the staffing gets ramped back up again. Handicapped accessible parking and doors are available.

  ---

  Response from the owner

  We appreciate you taking the time to provide your feedback, Rob, and for being a part of the BMO community! Thank you, BMO Digital Care Team

• J

  Jackie Wayne

  2.0

  Update your website! Went out of my way for a drive through open early, only to find out the website for the Algonquin location is wrong! Let's hope your technology for online banking is better than your communication for something so basic to your business

  ---

  Response from the owner

  Hello Jackie, we thank you for taking the time to connect with us, I apologize for any misinformation provided on the BMO Harris Branch Locator and any inconvenience this has caused. Your feedback is very important to us. Please email us at [email protected] with the information that needs to be corrected, and we will escalate the issue to the branch to ensure no other customer has the same experience. Thank you again for bringing this to our attention- BMO Digital Care Team

• M

  Michael Hopkins

  1.0

  This bank is by far the worst customer service bank ever. Their hours are terrible the majority of the staff are very unfriendly. They need a full management change here. They use to be one of the best, now they are the leaders in bad service.

  ---

  Response from the owner

  Thanks for reaching out to us regarding your branch experience, Michael. This definitely isn't the way we want you to feel about our services, and we'd like to arrange for you to be contacted to discuss this matter further. Please send us an email at: [email protected] with your full name and phone number, along with the details of your experience with this branch, and we'll arrange for you to be contacted. Thanks again for bringing this to our attention, as your feedback is important to us. – BMO Digital Care Team

More reviews (13)