Cadence Bank - West Town Branch Washington Rd, Martinez, Georgia

Cadence Bank - West Town Branch Reviews

3.1 stars based on 6 reviews

Featured Comments:

• S

  Stephanie Bell

  5.0

  The staff here is so awesome. If you are banking bank here!!

• C

  Cynthia Setzke

  1.0

  They have one lane open in drive thru, lobby closed. Takes forever to do your banking. I have been in the line now for 10 minutes and not one person has moved.

  ---

  Response from the owner

  Hi Cynthia, We sincerely apologize for any inconvenience you’ve experienced. You can accomplish many of your banking needs through our online and mobile banking platform. Learn more and enroll here: https://cadencebank.com/personal/fluent-by-cadence-for-personal-accounts. Additionally, feel free to contact our Customer Service team at 800-636-7622 should you need any assistance. Thanks, LZ

• M

  Maria Maria

  1.0

  This bank seems to switch names often and when it changed to Cadence Bank it was the first time there were any negative changes from when I first opened account. They keep adding fees. Now they charge for use with foreign ATM and don't cover their charges. Before they were always covered. Then they added a $2 paper statement fee . We asked how to get rid of fee and they said we could do it online by going "paperless". They failed to mention if you are enrolled in online banking and cancel paper statement you get a "going green" fee of $6 a month. Did they think we wanted a larger fee when we asked how to get rid of fee. When I called and asked what this new fee was the woman who answered was extremely condescending. That is something that is also new it seems. In the past the people I have dealt with have always been extremely nice and helpful. Not anymore. Also it has now switched to a Discover card and that card is not as widely taken and when shopping online there is not always a way to do it as debit with a pin. I have had this account for 13 years. We are closing our account. I would not recommend to anyone to bank with them for any reason at all.

  ---

  Response from the owner

  Hi Maria, I'm terribly sorry to hear that and apologize for any inconvenience you've experienced. We'd like to do our best to make this right. Can you please send your name and phone number to [email protected] so we can have someone get in touch with you? For your safety, please do not share any private account information via email. Thanks, LZ

More reviews (3)