CapEd Credit Union Highland St, Boise, Idaho

CapEd Credit Union Reviews

3.9 stars based on 8 reviews

Featured Comments:

• J

  Justin Armstrong

  5.0

  Very nice bank. The tellers are very nice.

  ---

  Response from the owner

  We appreciate you taking the time to provide us with this positive review and look forward to working with you in the future.

• K

  Kain Shaffer

  3.0

  Over all I really like CapEd! My family has used them as our main financial institution for 3 generations now. I personally have used them for over 10 years now. I have only ever had minor everyday banking issues that they have always fixed fast and with good customer service. I recently tried to use them for a mortgage loan on our first home. At first they were helpful and sounded like they would have the best rates and terms. Then after finally finding a home and trying to take the next steps they changed their fees and pricing on the estimate by a lot. They acted like they didn't want my business and was annoyed with my phone calls. Paul in the mortgage department was nice but not willing to take the time to describe the whole process and answer our first time home buying questions with much detail. This situation with their mortgage officer has made me rethink ever coming to them for loans in the future.

  ---

  Response from the owner

  Hello Kain, First, we want to thank you and your family being part of CapEd for so long! We're happy to be able to work with you and hope to continue to do so well into the future. We also appreciate your feedback regarding the mortgage process. We understand that home-buying (especially the first time!) can be exciting and overwhelming, especially if there are unexpected changes due to the length of time it can take to find the perfect home. Our aim to is to be there for our members every step of the way and ensure that any questions or concerns you may have are addressed to help you feel confident that you're in the right hands, and we're very sorry that was not your experience. We would appreciate any additional information, if you would like to speak with us further. Please call 208-884-0150 ext 6053. Thank you.

• M

  MeShell

  5.0

  I love CapEd! They are always the lowest when it comes to financing. I like that they dont ever hold on to my direct deposits and I typically get paid a day before everyone else does. This location has always been helpful. Very rarely do I have to go in to the branch for banking, thanks to online banking now, but whenever I do, they are so amazing! Ive been with CapEd for almost 4 years now, and I wont be changing anytime soon.

  ---

  Response from the owner

  Hello MeShell, Thank you so much for taking the time to leave us a review! We are always happy to receive feedback on CapEd services and staff so that we can continue to strive to surpass your expectations. We look forward to working with you in the future and hope that you have an amazing day.

More reviews (5)