Central Bank Bagnell Dam Blvd, Lake Ozark, Missouri

Central Bank Reviews

4.5 stars based on 24 reviews

Featured Comments:

• J

  Jen Martin

  5.0

  The customer service is stellar! Lana is amazing!

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  Response from the owner

  Hi Jen. Thank you for the review.

• R

  R* J* S*

  2.0

  I initially established a personal checking account online with $100 deposit. Went to the bank to show my ID to finalize the account, per their instruction, and they could not find my information or the account! It was no where to be found!!! My personal information is now floating in cyberspace! 👎🏼 That should have been my first warning. But because I’m an open minded person and willing to give a second chance, I decided to reach out to Central about a mortgage on a new home. The central loan officer, who I was referred by my realtor, had zero sense of urgency and it took approximately 6 weeks to get my Preapproval. This delay was very odd to me, because I was already preapproved by two other reputable lenders and received their preapprovals in a few days. Not weeks!! Unfortunately, there were multiple voicemails that I left for the Loan Officer trying to capture the status on my preapproval, but those voicemails went unanswered and ignored. Because my experience was so horrific, I left a review on social media for the realtor to document my unpleasant experience and to raise awareness. This is when true unprofessionalism showed his ugly face. The Loan officer reached out to my realtor complaining about a negative review I had left on their social media account. After I was finally approved, it was just few weeks later I was ready to make an offer on house, but it fell through. Beat out by another offer. Not long after, I was ready to try to pursue another property I had interest in. unbeknownst to me, the loan officer had closed my file! Basically putting me right back at square one. At no time did the loan officer advise me the file was closed, much less offer me an opportunity to update my Preapproval, or that an update was mandatory to proceeded with my purchase. Needless to say, I have pursued other opportunities as Central Bank because just can’t seem to get their act together.

• S

  Shannon Whelchel

  5.0

  I have used this bank for 20 plus years and have Never had a bad experience. Great service, and incredibly helpful, professional bank staff!

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  Response from the owner

  Hi Shannon. Thank you for the review. We are happy to see you have had a good experience with us.

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