Chase Bank San Pablo Ave, El Cerrito, California

Chase Bank Reviews

2.6 stars based on 19 reviews

Featured Comments:

• D

  D A

  5.0

  I'm not sure why everyone else is complaining, however I've been banking with chase for years and as long as I can remember I have been treated with dignity and respect, especially when I have Monica as my representative. Thanks Chase Bank for providing over 10 years of great service.

• J

  Juan Vasquez

  1.0

  I go to this branch to deposit for my company which I can usually do from the very slow ATMs outside, but today a bill was rejected and given back to me. I went inside to try to deposit, but when the teller could not figure out why it was rejected, she called who I assume was the floor manager for help. The woman who was now helping looked at me and said to her associate that it is probably a counterfeit bill without testing it first (I feel you shouldn't throw such an accusation out in the air like that until you know for sure). The woman proceeded to look at it and say that the bill was contaminated with blood (don't know how she came up with that conclusion) but said that they wouldn't take the bill. No other words were given, the original teller that initially helped me said sorry. Rather than escalate the situation I left. I defiantly be calling in a complaint also.

• E

  Elizabeth Grassetti

  1.0

  Terrible Customer Service - My Mom had an account - and as her trustee I was given the run around for 2 months before I could unfreeze her account even though they had me as trustee on the account. No one is trained properly and everything is sent to New York for review. The last straw was bringing in a form they requested I complete and being told I needed to make an appointment and come back again to turn it in - with a banker who was no longer at that branch.

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