Chase Bank Roseberry St, Phillipsburg, New Jersey

Chase Bank Reviews

4.3 stars based on 27 reviews

Featured Comments:

• J

  Janet Kassab (Kristinaa)

  5.0

  I recently had opened an account here since my husband recommended this bank. Every single staff at this location is always so pleasant and helpful. One employee in particular had stood out to me, her name is Tanya. Sweetest lady ever and I certainly enjoy going to Chase just to handle my business with her. Anytime there's ever an issue with something she always goes above and beyond to assist me or my husband. She deserves not only employee of the month, but employee of the year! Thank you for all that you do, it never goes unnoticed 🙂

• L

  Luca Iorga

  1.0

  I had to stop there during a very stressful day, and handed the person behind the counter my driver's license for a transaction. When I was done I thought I was forgetting something, and asked the guy if there was anything else, but he said no and went on to the next customer. 2 hours later, I got a phone call that they still have my driver's license! Unfortunately I live 3 hours away and it's practically impossible to get there during their business hours to get it back, never mind how much gas would cost for the round trip. I was only in the area for something specific that day, and I can't afford to spend an entire day just driving around to get it back during banking hours. They absolutely refuse to mail it back to me or help in any way, even though it was their employee who kept it and didn't return it. I've been a Chase client for over a decade, but I'm seriously considering closing my accounts with them over this. As a company, they mail out debit cards and credit cards all the time, but apparently it's impossible to return a driver's license. I've been trying to resolve this for over a month and I just can't believe how much they take their customers for granted and refuse to help.

• D

  Dinara G

  5.0

  Good branch of Chase Bank. My banker is very nice and customer oriented. A Teller was a little rude. I only come here to see bankers or to use an ATM here, I try not to go to tellers. The ATM inside before entering main bank area is the advanced one, accepts up to 200 bills, gives change in 5, 20 and 100 dollar bills and accessible 24 hours with chase card (need to tap or insert to unlock the doors) There is drive through ATM as well which is farther from the bank. I haven't used that one yet. Plenty of parking. Appointments recommended to see bankers. Hours of the bank changed due to the pandemic.

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