Chase Bank Hypoluxo Rd, Lake Worth, Florida

Chase Bank Reviews

1.9 stars based on 14 reviews

Featured Comments:

• W

  Wil Chan

  5.0

  I had a very pleasant experience at this location. I had called to confirm my appointment but long story short, I called the wrong bank but Will went above and beyond to assist me with exactly what needed to be done and he scheduled me in the same day as I needed to open an account. I arrived minutes before my appointment and finally met Will in person and he introduced me to Albert which was the gentleman that was going to assist me in opening the account. He answered every question I had and was also welcoming to answer more. I was comfortable enough to proceed and he explained everything to me while going through the the entire process. He was super thorough, from documents to online/mobile banking, he walked me through it all. Overall, Will and Albert were super friendly, knowledgeable and professional. I would recommend this location simply due to the interaction between these two.

• L

  Lexi Gruenberg

  1.0

  My Facebook was hacked with my personal chase card detail, so I went into the bank to get a new card which I was helped by a nice man. Then the next day I go back in to deposit money since I do not have a card still (since I’m waiting for my new card for 5 business days). I was standing in line waiting my turn and the window clerk was finishing up her station she yells” NEXT” which I ignored at first maybe I heard her wrong. Then I get up to her i say “hi, I need to make a deposit” she says u need a debit card. I explain that I don’t have one. She throws a deposit paper at me, rolls her eyes and walked away. I said “excuse me?” She said “fill it out!!!” Then I did waiting for her to come back she is just flipping through papers having me wait on purpose at this point. So I start picking up my cash and started turning to leave and she goes I guess I’ll take you now. I said no that’s fine your to busy obviously she says have a great day. Completely rude. Her name is Waleska. Very disrespectful and should not work with people. My fist review in my 30 years.

• D

  Da Leigh

  2.0

  Teller was very rude. Waited until I walked up and said, "Hi, how are you?" to say "Hold on" and walked away, then acted like I was putting her out when I asked for a withdrawal. They did not have the money I needed, even though I called ahead of time to make sure it was available for use. I ended up taking out what they would let me and she complained to another worker the entire time about a rude customer and how she treats people nice who treat her nice... What happened to good customer service?

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