Chase Bank S 76th St, Franklin, Wisconsin

Chase Bank Reviews

3.0 stars based on 16 reviews

Featured Comments:

• S

  Sommer Semanek

  5.0

  Thank you so much to Robert Schafer who able to squeeze us in on a Saturday without an appointment. Best customer service we have ever received from a bank! Thank you so much!

• M

  Mohammad Assad

  1.0

  Kara- Unprofessional supervisor that’s not supervising customer service at all

• R

  Ralph Sajkowski

  1.0

  We have been with Chase Bank for 45 years and have most of our accounts there, including checking, credit cards, our mortgage, and my retirement accounts. I have never been treated by ANYONE IN MY WHOLE LIFE of almost 70 years, at any place EVER, like I was just treated today, 12/18/21. We went into the Franklin office for a simple transfer from my IRA to our checking account. We have done this same transfer multiple times over the years and retired people will know how this works, without any problems in minutes. The first officer could not open the required transaction forms on his computer so he asked his associate to help. This has already taken 15 to 20 minutes. As we went over to her cubicle, he put his coat on and left early. Coincidence? I think the whole thing went south we she asked me why I was asking for the withdrawal/ transfer. She didn’t like my response which was “because, it’s my money”? What would you answer? She never explained that there are certain categories the form requires the request be assigned to. The correct answer here is because I’m over 59 and a half. And the transaction went down hill from there. Next we were told that because it was a weekend, the transfer was not real time and would take place on Monday after she faxed the documents in. FAXED? In this day and age? Are you kidding me? FAXED!! So we were given the choice of waiting 10 minutes for a printed fax confirmation or we could go without it. About the time when I asked her if she could email the confirmation to us we were told no, and asked to leave her cubicle and eventually the building because she didn’t appreciate our attitude. REMEMBER, ITS MY MONEY!! So, we left and I’ll bet you anything, when we check on Monday, it will not have been done. Ms. D. D., you don’t have the temperament to serve your customers in a competent or professional manner. Quite frankly, you would be better suited asking people if they want fries with their burgers. Maybe you could handle that! We will see if you transferred OUR money on Monday and then start looking for a new bank! Hopefully one that promotes competency and demands employees prioritize great customer service. This Chase branch has no concept of that!! They don’t deserve your business!

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