Chase Bank Union Lake Rd, Commerce Charter Twp, Michigan

Chase Bank Reviews

2.4 stars based on 14 reviews

Featured Comments:

• A

  Alex P

  5.0

  Amazing team at the Chase Commerce Branch, I've worked with them for a very long time. They are always on top of things with top tier open communication.

• D

  Diane Nolff

  1.0

  I have been trying to discover why a credit card my mother opened more than 6 weeks ago hadn't been sent. The people at this branch told me that in order to speak to them on behalf of my 91 year old, hard of hearing mother, that I would need to submit power of attorney papers. I then went to the branch with said papers and was told by Paul "our legal department now needs to look over these papers before I can speak with you." I waited the 3 days requested (actually 4) and was told by Ron, "you need to speak to our credit card department, we forwarded the papers to them". I called their credit card department and was told my power of attorney papers were not on file. In my opinion, this is the worst bank, and bank experience I have ever had. I would suggest you take your business elsewhere. They don't seem to care about individuals and especially not older individuals.

• K

  Kimberly Kyrish

  5.0

  I had a great experience at this particular Chase location. I had several questions about my checking account and Brian Connolly was kind enough to help me with them. Including ordering me a new debit card since my old one was pretty chewed up. I could have just ordered a replacement one through the app but he took the time to help me. In a world where in person customer service is dwindling it’s nice to see that Chase values their clients. I live in San Antonio and have had nothing but stellar service from Chase whether in Texas or Michigan. It’s nice to see no matter where you travel that Chase has your back.

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