Chase Bank W Warm Springs Rd, Las Vegas, Nevada

Chase Bank Reviews

2.3 stars based on 23 reviews

Featured Comments:

• N

  Neil Eisenberg

  4.0

  I generally do all my banking close to home at the Chase Bank on Blue Diamond. Today I stopped into the branch on Durango Dr. and Warm Springs and was surprised to see not one, not two, but three, yes, three bank tellers. At the branch I usually bank at, you're lucky to see two tellers, and usually, there's only one. Being helped by tellers is something that I used to be accustomed to and took for granted when I was younger. But now, tellers are a dying breed, and it's infrequent you see more than one or two at the same time. I assume we're all being trained over time to use an electronic teller system, much like the supermarkets' automated checkout lines. I know it's not something that would generally rank up there with exceptional customer service or even good service, but I guess we've all been trained to think of something as small as an extra bank teller as something special. For that reason, I'm giving this branch four stars instead of three. Oh, and by the way, don't ever take pictures inside a bank; you'll get nothing but stares, scowls, and photographs of you taking pictures. I wouldn't be surprised if I end up on a poster somewhere plastered on a wall. So I suggest that you never take any bank pictures, especially of the inside. RECOMMENDED: Yes SERVICE: Good PRICE: N/A COVID: Practices pandemic regulations. PARKING: Convenient REASON/INTENT: Banking

• P

  Patti Kim

  1.0

  No one ever answers the phone!!!!!!

• C

  Cj C

  1.0

  Horrible customer service at this branch. Chase bank is still in the dark ages of the fax machine. I need to submit documents to back a fraudulent claim on my account. I don't own a fax machine and Chase does not have an email address I can forward said documents to. I was instructed to go to my nearest branch which unfortunately is this location. I have even been here many times but never interfaced with Chase staff only the ATM. I prefer the ATM. I asked the branch manager bald man in a suit for help but get a rude snippy reply like I was bothering him. Wish they would hire one of those AI robots that roll around on wheels asking customers if they need help because it would be a nicer experience.

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