Chase Bank Chain Bridge Rd, Mclean, Virginia

Chase Bank Reviews

3.5 stars based on 13 reviews

Featured Comments:

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  Taylor Fraiser

  4.0

  I stopped by this bank earlier today to open a new checking account. I had actually received a promotion in the mail from this bank and it was an offer that appeared to be very beneficial. They are offering individuals with a cash bonus of more than tp$200 just to open a new checking account. The only catch is that you need to include direct deposit for the account. This part is a little bit complicated because of the fact that I already have direct deposit for my job through a different bank. This is an issue that I will need to remedy through my job, because it's a requirement to qualify for the promotion. Apart from that little caveat, I am excited to have a new account here. They are definitely one of the newer banks in the area, and thy have branches throughout the country which will be helpful to me as well. When I came into the branch I was quickly greeted by a friendly representative, and she reviewed all of the information regarding the new checking account. The process was painless, and I'm looking forward to an on-goung positive experience with the bank!

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  Michaela Rubinfeld

  5.0

  I had such a great experience setting up my business checking account with Nizar, the relationship manager. He was so informative and patient with me, and shared with me his experience as being a business owner previously. I am a very new business owner and this was my first time doing anything business-related for my entity. Thank you Nizar, for your exceptional customer service and support!

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  Felicity Kearsley

  1.0

  I am really upset with my experience in this branch. I drove to this area and found the closest location for Chase Bank, how I ended it up here. The reason I came as my online banking was locked due to my legal name change. They found out the recipient with a different name and locked it for security reason. I came with all the documents I needed and waited for around 30 minutes. The banker told me it might take longer and gave me his contact card. I went home and waited for the whole day. To check the status, I called in before the close time. The response from the same banker said it will take around 2 weeks or less than to solve the issues. I was a bit upset but there is nothing I can do and just have my finger crossed that he can help me solve this problem. One week passed, there is no update. However, I have all my money in this account and really need the money inside to pay all my bills. I decided to call the customer service line again today. The specialist told me it's a simple issue and she doesn't get why the banker didn't solve it a week ago.

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