Chase Bank Thornton Rd, Lithia Springs, Georgia

Chase Bank Reviews

3.1 stars based on 22 reviews

Featured Comments:

• E

  Erika Lockett

  5.0

  My husband had an issue with a wire transfer where Chase could not account for the wire and it took longer than 24 hours to resolve. We called 5/6 times to customer service and the call was hung up each time. He finally decided to go inside the branch after the last call. Thanks to Ms. Lupa (Lupe) at the Thornton road branch in Austell, GA for making sure everything was taken care of! She went above and beyond to correct a poor customer service experience. These 5 stars are for her, not the experience.

• L

  Lola Lola

  1.0

  I was told to go to this branch by customer service and another chase bank as they were the only location with a private banker that could assist me. All I need is a reg form that was not completed when Chase originally opened up my account (not my fault). Upon getting that information I called to confirm and I was told that the private banker was there and I was welcome to come and wait in the lobby. When I arrived the banker walks over to me and tells me that she can’t help me because she has appointments. It is exactly 1 hour before the bank closes and all I need is a form to keep my account open. I explained that I had driven 45 minutes to find this location the banker didn’t care and walked off refusing to help me saying she won’t have time — she never even tried to help. When I called I spoke with Carmen who told me to come. I don’t know what the personal banker is but I’m not even gonna try I will say she look like she just had a nose job — she was black. Again all I needed was a Reg Form to keep my account open. With the amount of branch locations and the amount of people who can actually assist you with your banking needs, I would not recommend this bank to anyone. You would think they would want to keep accounts open versus closing them by refusing help.

• K

  Kiarra Phillips

  5.0

  Maria is so awesome I came in today with the weight on my shoulders that I wouldn’t get my bank account back up and running today. But the great customer service that she has wouldn’t let her or I give up on the situation with out Maria help today I wouldn’t be getting my account open even though it’s not at this branch she didn’t quite until she had a satisfied customer #Above&Behind

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