Citadel Credit Union W Sproul Rd, Springfield, Pennsylvania

Citadel Credit Union Reviews

3.8 stars based on 19 reviews

Featured Comments:

• S

  Stephanie Carroll

  5.0

  Love love love Citadel Credit Union. I have been with them thru all their mergers & they have been nothing but professional & accommodating. I have utilized their various products including checking & savings accounts; CDs; home equity & auto loans & their credit card. Their low fees are the best around & the Springfield branch’s staff is the best!! If you’re looking to change financial institutions definitely consider Citadel they are a 5+ star financial institution ⭐️⭐️⭐️⭐️⭐️

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  Response from the owner

  Thank you so much for the kind words Stephanie! We're so glad that our Springfield branch always takes good care of you. It is our pleasure to serve our members. We look forward to serving you again soon!

• C

  Cleatus Vandamme

  2.0

  Stephanie is an awesome employee. This review is just for the actual bank. She deserves to be with better company. The actual employees are great at this branch. This company is ridiculous. They are very unprofessional over the corporate line. They will do anything they can default you, threat you and take your stuff. I'm down to earth and know how the business works but they have zero care for their reputation, so do not treat them with your financial needs. Go to a bank that at least pretends to care about people. I moved all my loans to td and Franklin mint. I do all my banking with crypto and 3rd layer app solutions, like cash app or strike. When banks are obsolete, I can't wait until this one dies first.

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  Response from the owner

  We take your feedback seriously and would like to help you with this matter, but for security and verification purposes we need you to contact our Member Care team to assist. Here is a link with ways to contact us. https://www.citadelbanking.com/customer-support

• A

  A&K All Natural Inc

  2.0

  Tuesday May 10th I called because I noticed the name on my account was changed which caused major concern. While trying to figure out what happened I was transferred to the representative that changed my account unbeknownst to myself. She didn’t try to explain anything but instead told me "they said that you said I changed the name on your account" very defensively. I assured her that I hadn't a clue who did it to which she said that she would than hang up then. She explained I called the "back office" and insisted that I come into the branch because she couldn't do anything over the phone anyway. Refusing to indentify herself when I asked her name and she responded with "who are you" shockingly before hanging up on me. I am writing you because I feel that as a customer I should’ve been treated with a little more dignity than that of which I was treated. I was merely trying to figure out what happened. Was my identity stolen? Was this a small mistake? I didn’t know. However, after calling the customer service number back, after being hung up on, Exton corporate headquarters confirmed that Mary (from your branch) changed my account and she was who I was speaking to. Unacceptable!

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  Response from the owner

  Thank you for sharing this experience with us. We take member feedback seriously and we'd like to resolve this for you as soon as possible. Please contact a representative at 800-666-0191 to provide your direct contact information to our Member Resolution Specialists so that we can assist.

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