Citi Amboy Rd, Staten Island, New York

Citi Reviews

2.9 stars based on 22 reviews

Featured Comments:

• J

  Jhoanna

  5.0

  Recently, I visited your bank to obtain some paperwork. I was attended with the utmost professional attitude, patience and perfection. Mrs. Yanelsa A Bautista-buck made sure that all my requests were resolved. She made me feel really very comfortable and took care of everything I needed since I had to travel from Philadelphia, PA. I can only say she deserves a raise, she really exceeded my expectations. She went above and beyond, overall providing excellent customer service. I noticed as well as, she acknowledged every customer by name and helped everyone. She is an excellent asset to your institution. I had a wonderful experience at this bank, great job.

• G

  Genesis Healthcare United States

  1.0

  I lost my card and had to call in to replace it. It was the day before Christmas Eve and I didn’t have any cash on me with three kids as a single mother. I asked the representative in customer service how can I get cash from my account since the card would take 7-10 days, she said I could just go to the bank branch with my ID. I’ve been to this branch on three occasions and on all three occasions the same thing has happened, they refused to give me access to withdraw funds and asked me to step to the side with absolutely no explanation. The manager there is very clever, he had the audacity to pull me to the side with no explanation as to why I could not withdraw from my account, and then have me sit there for over an hour. To make it even worse this unprofessional gentleman had the audacity to try to have a meeting with a colleague while telling me to wait until he is finished. This is a very discriminatory bank branch and they do not trust anybody that is African-American or colored to go in there. You are held on suspicion immediately on the simple fact of the color of your skin, no other facts. I was able to withdraw funds from my account after one hour and 56 minutes. Thankfully I retained a consumer attorney to guide me through the process of filing a complaint with the office of civil rights. I am very disappointed in this bank branch.

• A

  Anthony F

  1.0

  No dedicated business window, long wait every time you walk in, and tellers seem to be running from this place. Just another example of a big bank mentality that only cares about the bottle line.

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