Citi El Camino Real Palo Alto, California

Citi Reviews

2.5 stars based on 10 reviews

Featured Comments:

• S

  Shan Chen

  4.0

  Opened an account the other day. My banker was nice and helpful though a bit slow.

• L

  LS

  1.0

  Avoid this branch, in particular their banker ALICIA FELIX. During my recent visit, Alicia spent more time talking about her personal life than actually providing any assistance. First, Alicia was unhelpful and inexperienced with resolving a simple checking/saving account issue. Instead of following Alicia’s advice, which would have taken weeks, I was able to workshop a solution in 15 mins following our appointment. MOST EGREGIOUSLY, Alicia has barred me from being approved for any credit cards for the foreseeable future. In an act of sheer incompetence, Alicia submitted an application on my behalf for a card that I do not qualify for. The application was almost immediately rejected, and this rejection on my record is now preventing me from being approved for other cards which I do qualify for. This has made my life much more difficult than it should be. TLDR; the service I received here was unacceptable, especially from banker ALICIA FELIX. I will NEVER be visiting this branch again. I urge you to NEVER make an appointment with ALICIA FELIX. Alicia will not only provide no help, but also make your financial status decline.

• K

  Kat Peters

  1.0

  Citi bank is making Costco members go to warehouse to cash reward checks! I just can't believe they are making us go to the warehouse to cash our reward checks!! We are in the middle of a pandemic, my god, what don't they understand? We are in lock-down for heaven's sake. I NEED that money!! I can't wait months to cash this check. This is money I earned!!!!! I will be NOT be using the Citibank card from now on. The CEOs at Citibank and Costco earn millions, they don't need every penny like I do. I work hard for the little bit I earn. THIS is WRONG!!!!!!!!!!!!

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