Citizens Bank Main St, Stroudsburg, Pennsylvania

Citizens Bank Reviews

2.3 stars based on 9 reviews

Featured Comments:

• M

  Megan Rose

  5.0

  5 stars isn’t even comparable to what Louise from collections deserves. I was out of work for a month due to covid and I have been stressing trying to catch up with bills including my auto loan. She took so much relief off my shoulders by the time I was done talking to her. She was sooo sweet and understanding. The gentleman I spoke to prior to her was very nasty and was not understanding what so ever. Louise is AWESOME!

• A

  Anthony Konkowski

  1.0

  Went in to ask some questions bout being a new customer. Was totally ignored by the bank officer.

• J

  John Pacheco

  1.0

  Today I went to the bank and I noticed the poor customer service they provided and its getting worse every time, I was trying to get help through the drive through but the line didn't move at all so I decided to go inside and get it done, I noticed only 3 people were working and one of them was in training which its ok and they were helping to another customer (taking forever) but the other person it seems like she wasn't doing anything but when she decided to help me I explain to her what I need help with and She said : what you need will take time and I don't have time, I will have to help other customer and you have to wait until somebody else is available so I decided to walk away of course frustrated and upset then when she saw I started to walk away she started to calling me to comeback to help me . 3 years ago and before the customer service was good in this bank what happened now ? no manager ? they don't care about the customers anymore ? I been customer for this bank for at least 8 years having personal and business account (they are not good with Business account either) shame on citizen bank Main Street

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