Citizens Bank PA Tannersville, Pennsylvania

Citizens Bank Reviews

2.9 stars based on 11 reviews

Featured Comments:

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  Edward Dillon

  5.0

  Friendly bank I have been a customer for many years.

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  Elissa Schoening

  1.0

  Seriously the most unprofessional bank I think I have ever been in. When trying to change signatures on a business account, the manager could not itemized what was necessary, or provide written proof of supposed Bank policies. Spent an hour-and-a-half to get nothing done even though we had brought everything we were told we needed to bring. The manager decided he didn't want to accept the document and then could not tell us what was acceptable or why the document we had was unacceptable, or provide Bank policy on any of the things that he was telling us. As a manager he did not have access to the copies of any of the bank houses he was citing. They had also never removed a signer from the account when that was requested a year-and-a-half ago. And now they're asking for that person to come in and sign off. The person is no longer with the company! Unbelievable! I think it's time for this company to look for a new bank

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  Michael Diaz

  1.0

  Opened an account for the bonus. Never received the bonus. They said I didn't meet the criteria, which isn't true and I have the statements to prove it. Also, their claims process is lazy. Submit all the proof they ask for and they say it's not enough. Ridiculous. Their hours are inconvenient for customers. 8-4 isn't realistic when most people work until 5. Have at least one day that you're open late. I'll be closing my account and taking my business elsewhere.

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