Cobalt Credit Union Towne Center Pkwy, Papillion, Nebraska

Cobalt Credit Union Reviews

1.9 stars based on 23 reviews

Featured Comments:

• a

  apotheracy

  5.0

  I have been banking with Cobalt CU for a few years now and I am having a completly different experience than those being experienced by others who have done negative reviews. Every time there was an issue dealing with mismanagement of money or payments being taken without my knowledge it was fully on me, not the banks error. Every time I call I receive full undivided attention. I recently applied for a business credit card and in the conversation I mistakenly said lime of credit assuming it was synonymous, it was not. Luckily it was caught before the paperwork was finalized and had the application switched to a credit card. About a year ago I purchased a new vehicle and not only was CCU the best offer, it was not even close. The interest rate and term was untouchable even with my less that good credit.

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  Response from the owner

  Hi apotheracy Thank you for taking the time share your experience with us. We appreciate your kind words. -Cobalt Credit Union

• J

  Josh Bloomquist

  1.0

  Absolutely horrible. Had an account here for YEARS. Had a fraudulent charge on my account. First they disbursed the money (over $5800) instead of rejecting it because I did not have that much in my account. But after gathering the paperwork they requested I was informed they refused to reject the charge or even dispute it despite the fact that it was NEVER authorized by me. What’s worse. They locked all of my account denying me access to ANY of my money until the dispute was resolved, which they refused to do. Leaving me of the hook for $5800 I didn’t authorize or have. Worst bank service I’ve ever had.

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  Response from the owner

  We are sorry to hear that your experience with us has not been satisfactory. We would love the opportunity to discuss your concerns further. When time allows, please reach out to one of our customer service representatives at our Contact Center at 402-292-8000.

• A

  Alexis Crook

  1.0

  Absolutely rude was charged 5 fees in two days totaling $175 talked to a lady and she was disgusting. We just had a baby and during the formula outage and it’s very expensive so I spent $175 on fees instead of buying my baby food! We’ve been banking for a couple years and never had such terrible service anywhere

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  Response from the owner

  Hi Alexis, Thank you for bringing your concerns to our attention. We would love the opportunity to address these with you further. When time allows, please reach out to a Cobalt representative at 402-292-8000. -Cobalt Credit Union

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