Collins Community Credit Union Mills Civic Pkwy, West Des Moines, Iowa

Collins Community Credit Union Reviews

3.4 stars based on 13 reviews

Featured Comments:

• A

  Andrew R

  4.0

  Updating review - they have added the ability to connect your account to mint.com which is AWESOME. I would still love to be able to see more information through their online portal, like payoff estimators and amortization schedules that you get with Rocket Mortgage but they do provide those if you contact them.

• G

  GREG DAVIES

  1.0

  Very poor customer service. They don't have the decently to call you to tell you status of loan application.

• B

  Brandon Farrow

  5.0

  I have many good things to say about Collins CCU since I've become a member. I decided to switch to Collins after Veridian tried to tell me they don't make money off of overdraft fees because they are a non-profit organization. It was an insult to my intelligence. Over the course of a few months a very patient representative helped me make the switch, and my only regret is not doing it sooner. Not only did she help me setup a free checking that provides an actual yield (2.25% annual dividend), but she helped me switch my credit card over from Veridian, cutting my interest rate almost in half (13.7% to 7.4%). I had to go into the Mills Civic branch to finalize some things with the account, and I was assisted by Ana. Ana was great. She helped me get through the process quickly, but where she really shined for me was when she offered to have an insurance agent contact me for quotes. I've been a loyal & safe driver for 10 years with Progressive (with great coverage), and I did not expect anything even comparable. Boy, was I wrong! Not only did they save me money on my auto insurance (about $95 for the year), but they gave me an absolutely fantastic renters quote, saving me about $300 a year. I cannot thank Ana enough for making the effort. I'm definitely not the type of person who gives off the appearance of "financially responsible" or anything, so I'm sure she thought it was a total shot in the dark, just as much as I thought it would be. THANK YOU SO MUCH ANA! Switching from Veridian to Collins has been one of the most positive financial decisions I've made.

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