Commonwealth Credit Union High St, Frankfort, Kentucky

Commonwealth Credit Union Reviews

3.8 stars based on 18 reviews

Featured Comments:

• M

  M. R.

  4.0

  Courteous helpful staff. Thank you.

• j

  justin sanders

  1.0

  I've been a mortgage-only customer for the last three years. Do NOT use their mortgage products. I'm not sure if it's their software/tools or if their processes/people lack structure or training. Either way, it shouldn't be my problem. Every year I have to call about a wildly miscalculated escrow projection statement. Last year's projection was so bad that the shortage for this year would DOUBLE my projected monthly escrow payment. Their banking platform (web/app) is just as bad. I discovered a random late charge from seven months ago after viewing my payment breakdown that their banking platform doesn't tell you about. There's no way to pay it online as there is zero mention of previous balances. I'm somehow still on the hook for that late charge, even though I have never been late. The guy I spoke with said, "it's not hurting you. it can be on your account for the life of your loan or until you pay it.." dude, what?! I'll be looking at refi options this year. Stay far away from this credit union.

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  Response from the owner

  Justin, Thank you very much for taking the time to leave this detailed feedback. You've provided us with a lot of great information and we'll absolutely take a thorough look at what you've said. Would you be willing to email this content to [email protected] so we can deliver this to the appropriate individuals and follow back up with you? We're certainly thankful that you took the time to leave this review/comment and want to make sure it's properly addressed. Thank you!

• A

  Anthony Lockhart

  1.0

  Terrible experience with this bank time and time again. Nobody working here is a expert. Nobody can give any information. Called to try and get a fax from my father's death certificate to them and have talked to 3 different people today and not one can even give me a accurate fax number. This bank has been a issue for my father for years. Glad to wash my hands with the Terrible service

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  Response from the owner

  Hi Anthony, thank you for taking the time to leave us a review and user rating. We'd be very interested to hear more details of your experience. Would you be willing to send us an email to [email protected] with more specific information about your poor experience with us so we can better investigate the issue? Thank you very much for taking the time to leave us the review.

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