Community Bank, N.A. E Church St, Adams, New York

Community Bank, N.A. Reviews

3.6 stars based on 5 reviews

Featured Comments:

• E

  Ed Donato

  5.0

  Great place to deal with. Friendly nice employees. Chris Castle the Manager always says HI and ask how are you doing? Means it too.

• C

  CHP CHP

  1.0

  Bank needs to come out of the 20th century. furnishes super old desperately needs an update. old fashioned teller line should be replaced with newer kiosk style like most credit unions. most community bank tellers are not friendly and treat you like they are doing you a favor by letting you bank there. crazy $5 per month charge for paper statements. best thing i ever did was go to northern federal credit union. updated kiosk style service, very friendly, they cash business checks same day even if my balance is zero.

  ---

  Response from the owner

  Hi, there. Thank you for reaching out to share these suggestions about our layout! We’re always looking to improve and will take this into consideration when assessing branch updates. Regarding the paper statement fee, this is part of our commitment to build a greener and healthier future for the next generation. If you’d like to avoid incurring the fee monthly, sign up for our secure and free eStatements. If you paper statements, the fee should be $2 per month. If you were being charged $5 per month, we’d like to correct this. Please reach out to us at [email protected] to talk further. Thank you!

• N

  Nicole Whitney

  2.0

  I've been with community for over a year now I am going to close my account ASAP this is the first bank that charges 5$ a day for an overdraft even if the money is in the account it just has to clear they will still charge you I am not treated nice at all when I go in not even to cash a check I just can't wait till I never have to deal with them or go in there again!!!

  ---

  Response from the owner

  Hi, Nicole. We sincerely apologize that you had this experience with our Adams, NY branch team and will address this issue with them immediately. Customer service is our top priority, so we appreciate you bringing this matter to our attention. In addition, we’d like to speak with you further about the overdraft issues mentioned. Are you able to please reach out to us at [email protected]? Thank you.

More reviews (2)