Community Bank, N.A. Main St, Winooski, Vermont

Community Bank, N.A. Reviews

3.7 stars based on 5 reviews

Featured Comments:

• G

  Gabe Hammond

  5.0

  We visited the Winooski Branch with a very unique banking problem which we had not been able to rectify elsewhere. Lisa Patnode worked with us and was amazing. She definitely is a person who is willing to not give up until she understands the problem. When she doesn't have an answer, she was willing to go beyond, research for answers and become knowledgeable so she would be able to help others if this problem every appears again. She never let the issue go until successfully resolved. She is a perfect example of "putting the customer first".

• I

  Ian Hiatt

  1.0

  "We take banking personally." "For more than 150 years, we’ve put our customers first." I include their taglines from their own web site to illustrate that this bank is just another corporate bank who does not care about you or your family. In an attempt to escape the predatory rates of another mortgage lender, we came to Community---a bank we've been patrons of for several years. We were summarily rejected not due to bad credit or inability to pay. Our property simply didn't meet their strict rules as to what they would or would not finance. You are just a number. You are just a means of revenue for shareholders. You are not a person. And they truly could not care less about you, your financial goals/stability, or their own mission statement they broadcast. While it can be said that this is likely true of many financial institutions, it's worth taking the time to research where you do your banking and what people are willing to take the time say about them. This was my experience with them. Yours could be different. Then again, it could be exactly the same. When you have a bank on every corner of the northeast, I suggest looking for one that has not caused a customer to leave a review like this.

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  Response from the owner

  Hello Ian, we are sorry to hear about your experience at our Winooski, VT branch and appreciate that you brought this to our attention. Customer satisfaction is our top priority, and we’d like the opportunity to connect you with a member of our customer care team to further discuss your concerns. Please reach out to us at [email protected] with your phone number and the best time to reach you. We look forward to hearing from you.

• E

  Eileen Day McKusick

  5.0

  There is a really great team at this bank, they are always very helpful!

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