Downriver Community Federal Credit Union West Rd, Woodhaven, Michigan

Downriver Community Federal Credit Union Reviews

3.7 stars based on 9 reviews

Featured Comments:

• T

  Tara L

  4.0

  In person service is very good! But customer service line staff seem to be lacking updated knowledge pertaining to latest payment apps. Does anybody know if this bank can be hooked up to Google Pay?

• c

  crystal boyer

  1.0

  I've been with this bank 15yrs .I didn't appreciate the customer service I received from jennifer. She was acting like the charges on my account was my fault and said it was my responsibility to make sure I don't get charged again and the only way to do so was to get a new debit card which she said will probably take (over a week) and if I wanted to get cash I would have to come in( the old fashied way) .I see this issue hasn't resolved from a review 2yrs ago a customer waiting for their debit cards.You never blame the customer for unauthorized charges it's bad customer service.I honestly was contemplating going with another credit union.

• J

  J Miller

  1.0

  Been with this Credit Union since 2004. Majority of the tellers are nice and personable..others not so much. I always have an issue with my cards not working or not being recognized in machines. Replaced several times and each member in the family has an issue. Receive fraud alerts answered the questions on the phone told it was released and could continue to use. even answered the follow up texts only to find it still is being denied several hours and days later at times. Left me stuck in South Korea ! Yes South korea! on a bus. Stuck at a gas station with my son, stuck in NY, Mexico, and South America. Always an issue every time. no matter if i notify ahead or purchase from the same place on a weekly basis. Came from Warren Consolidated Credit Union and never had this issue in the 21 years I was a member. This Army Veteran is tired of having to wait for the CU to open or they close early to get the money I trusted with them and deposit through VA and Direct Deposit! Time to find another CU

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  Response from the owner

  Thank you for your comments. We a are sorry that you are having problems with your card and will do everything we can to find out what caused each issue mentioned so that the frustration you have experienced will not happen again to you or to anyone else in a similar situation. If your schedule allows, please call us tomorrow so that we can get your account information and discuss this with you further. We do thank you for your business and we hope you will give us the opportunity to resolve the issues. We are committed to helping our members accomplish great things and we appreciate when our members let us know when we fall short of that mission.

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