Eagle Community Credit Union Rockfield Blvd, Lake Forest, California

Eagle Community Credit Union Reviews

3.4 stars based on 13 reviews

Featured Comments:

• C

  Christie Forbes

  5.0

  I’ve been a member for several years, have a checking and savings account, and have financed most of my vehicles through Eagle. Every interaction with staff (and the online platforms messaging feature) have been great. They’re quick to respond and deliver on their promise to follow up, email, or call back. My most recent experiences have been with Michael Tran, Dylan Lappin, and Liz Reyna. All of which have made my experience with Eagle CU truly exceptional.

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  Response from the owner

  Thank you, Christie! We truly appreciate your review and loyalty to Eagle Community Credit Union. Our team works hard to help all our members and we appreciate you recognizing them based on your recent interactions. If you have any family or friends you think would benefit from a financial relationship with Eagle, please feel free to refer them to us so we can give them the same great service you are receiving. Have a great day and thank you for your Membership at Eagle.

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  Natasha Nicole

  2.0

  Their online banking to get access to your accounts is ALWAYS DOWN. You may not be able to access your funds when it’s down. This happens very often. I’ve been with this CU for over 10 years. Two stars because the staff are almost always nice.

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  Response from the owner

  Hello Ms. Johnson, We are currently experience an unscheduled maintenance break and apologize for the inconvenience. While you may not be able to access your account in the app or online during the maintenance break, all Eagle debit and credit cards are working to allow for purchases and ATM cash withdrawal requests. Thank you for your 10 years of Membership and the kind words about our staff. Update to your post. The maintenance break has concluded and Online Banking is available again for use. Thank you for your patience.

• B

  Bill Church

  1.0

  I got a junk email from this fly by night credit union. When I attempted to unsubscribe all I would get was an error message. I attempted to call both the Lake Forest & Foothill Ranch numbers listed to request to have my email address removed. 25 minutes on hold from the Foothill number and no answer. After about 10 minutes hold for the Lake Firest number I gave up. I wouldn't do business with this flake/fake outfit if they were the last in their field. Now I'll suffer with interminable emails and nothing I can do about it.

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  Response from the owner

  Hello Mr. Church. Our call center is experiencing a higher than normal call volume today and we apologize for the extended wait time. We've conducted a review of our outbound messaging and do not see your name in our database and we are curious about the email you received. Would you please forward the email to us at [email protected] so we may identify the source of the message? If it is from the credit union we will be happy to unsubscribe you based on the email address associated to the message. Thank you.

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