Eastern Bank Broadway Saugus, Massachusetts

Eastern Bank Reviews

4.1 stars based on 27 reviews

Featured Comments:

• J

  John M

  5.0

  I want to say thank you to the bank tellers Sheryll and Donna for all there help calling other branch's to find me one not only open on a sunday but have a working coin machine as there's was out of service im so happy to have joined Eastern bank after over 30 Years at East Boston Savings Bank/Rockland Trust i can't thank you enough

• B

  Brandi Fitzgerald

  1.0

  Reason why I stopped using this bank number 667! Had to put my daughters car money in my all but closed account. Went to get it today ALL branches are now closed on Sundays! Tried my atm and they froze my card. Calle the 800 number it’s after hours guy can’t help me. Gave me the fraud number nope no fraud even though the after hours guy said there was. Now I call again and I’m told I need to call a branch for help! They’re ALL CLOSED!!! My daughter looses out on buying the car she wanted!!! Once again screwed by Eastern and why I never unless absolutely needed use this Bank!

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  Response from the owner

  please email your contact information to us at [email protected], so we may have a team member call you directly. Thanks.

• r

  rob rizk

  1.0

  Been a account holder since I was a teenager. Today might have just ended that long relationship. I went in to open a new account, they have this cooky system at the Saugus branch, sign in on a clip board by the tellers, then go sit and wait on the opposite end of the bank from customer service and behind a wall and other decor. I do this and begin my wait in the designated waiting area at approx 2pm. At 2:45pm I walk back over and check the list and says I am still next in line. I returned to the waiting area until 3:20pm I walk over again, and now my name is crossed off and 2 other names are below mine already crossed off and now after almost a hour and half of waiting I am told by Tina (Customer service rep) I need to sign in and go wait in the correct area. I told her I did and have been waiting since 2pm, she turned and walked away from me without offering response and continued with what she was doing. I will be closing my nearly life time account Monday and taking my business else where. Completely unprofessional. I am looking forward to speaking to the Branch Manager on Monday.

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